Dialpad + Remote team is a no brainer
May 03, 2021
Dialpad + Remote team is a no brainer
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Dialpad Talk
We use Dialpad to manage all incoming phone calls and outgoing phone calls into the business. It's amazing for remote work. The entire organization uses it. We were also able to port our main phone number directly to Dialpad to simplify any forwarding! And whats great about that is we can now text clients from the main number! We love it.
Pros
- Call forwarding
- User selection of which department they want
- custom recordings for holidays and weekends
Cons
- Once in a while the call gets a little choppy
- It would be nice if you could make it your default phone from the iPhone
- it would be nice if the user could see a call was a transferred call vs a customer
- Customer selection of department by punching a number on their phone
- phone and computer apps
- integration with hubspot
- during Covid it's been a blessing
- We've been able to integrate with HubSpot and track all inbound sales calls
- we have all the customer's call history in their hubspot account
Dialpad is more customizable, higher quality audio, and integrates with HubSpot very well. The only other one that integrated with HubSpot, I believe, was Aircall
Do you think Dialpad Connect delivers good value for the price?
Yes
Are you happy with Dialpad Connect's feature set?
Yes
Did Dialpad Connect live up to sales and marketing promises?
Yes
Did implementation of Dialpad Connect go as expected?
Yes
Would you buy Dialpad Connect again?
Yes
Comments
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