Dialpad Review
March 31, 2024
Dialpad Review
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Dialpad Ai Sales Center
I use Dialpad Ai Sales Center to call General Contractors and verify certain things on documents that I am reviewing. It is imperative that I link the calls to an object on our SalesForce. I rarely text, it is almost always phone calls. My job currently is very narrowly focused, so that is pretty much all that I do.
- The phone call and text messaging User Interfaces on the Mac App are very good.
- Incoming calls do not take over the web page I am working on (RingCentral always did this)
- The biggest thing for me is being able to link calls to specific objects in SalesForce. In the app, you can link a contact to an object, but I often call the same contact several times, so I have to create a report in Salesforce and manually link the call everytime that way.
- The mobile app is super easy to use and so has helped the team be able to take calls wherever, which is a massive impact on our ROI
The mobile app was the reason we started looking away from RingCentral. The biggest issue I personally had with RingCentral was that inbound calls could really throw people off. If you were working in SFDC and you hadn't saved, an inbound call would erase all that work you had done.
Do you think Dialpad Ai Sales Center delivers good value for the price?
Not sure
Are you happy with Dialpad Ai Sales Center's feature set?
Yes
Did Dialpad Ai Sales Center live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Dialpad Ai Sales Center go as expected?
I wasn't involved with the implementation phase
Would you buy Dialpad Ai Sales Center again?
Yes