If inter office communication is key, then Dialpad Connect is for you!!
January 04, 2024

If inter office communication is key, then Dialpad Connect is for you!!

Denise Simons | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Dialpad Connect

We use Dialpad Connect for our internal team communications. I love that you can personalize it. I love the video calls. It is nice to see the people you are talking to. It is also nice to be able to go on DND when there are projects to work on or to get caught up on whatever may be needed.

Pros

  • Love that you can create different channels
  • Love that you can choose your hold music
  • Love that it allows you to see when someone is on the phone or in a meeting
  • Allows DND

Cons

  • I'd like it if calls did not come through when you are on a call. It only stops them if you are on DND
  • I'd like the software to be stable enough that when you are on a video call or meeting and you need to look something up, if it did not make the video lag
  • Video calls, in particular, seem to freeze for a moment, quite often
  • This is a question for our Controller. I don't really have 'numbers' for the business
  • Dialpad Connect has allowed us to begin texting our employees....great feature!! Especially while working out in the field.
  • I love that Dialpad Connect saves the history of a conversation as well, which is very beneficial
RingCentral crashed on nearly every single video or call. I have not experienced that with Dialpad Connect. I would constantly have to restart RingCentral and I have rarely had to do that with Dialpad Connect. Video quality with Dialpad Connect is tons better than RingCentral. RingCentral did not offer to create individual channels like Dialpad Connect does.

Do you think Dialpad Connect delivers good value for the price?

Yes

Are you happy with Dialpad Connect's feature set?

Yes

Did Dialpad Connect live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Dialpad Connect go as expected?

Yes

Would you buy Dialpad Connect again?

Yes

The inter office communication it allows, is amazing! The ability to create different channels for different departments for communications, is great!!! I don't understand the necessity between a video call and a Dialpad Connect meeting and when it would or would not be appropriate to use one vs. the other. I would love it if you were able to have more than one person on a phone call

Dialpad Connect Feature Ratings

10.0
Directory of employee names
10
8.8
Answering rules
6
Call recording
9
Call park
9
Call screening
9
Message alerts
10
Business SMS/External Messaging
10
Online Fax
10
Voicemail Transcription
7
10.0
Mobile app for iOS
10
Mobile app for Android
Not Rated
4.5
High quality audio
6
High quality video
3
8.3
Calendar integration
7
Meeting initiation
9
Record meetings / events
9
7.0
Desktop sharing
7
9.0
Live chat
9
9.0
User authentication
9
Participant roles & permissions
9
10.0
Centralized communications management
10
Team messaging
10
Team document sharing
10
Call and meeting analytics
10

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