Dialpad - The Only Way to Scale Your Business
March 25, 2025

Dialpad - The Only Way to Scale Your Business

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Dialpad Connect

We use Dialpad to manage all of our phone lines both business, "personal" cell phones, and for main business lines. We do a LOT of texting with it as well which is probably it's greatest feature. We can manage hundreds of customers via text/call that would otherwise take triple the workforce to handle traditionally.

Pros

  • The transcription is GREAT
  • The ability to have departments helps
  • Being able to text/call from the same line seamlessly is GREAT

Cons

  • I sometimes wish it ran a little quicker
  • I do also wish it was easier for me to scroll through my history with a contact, it's slow to scroll through everything and load it
  • I really think adding some options to slim things up would be good. Allow me to specify how much information I want to be auto-loaded when I load a contact
  • There's a lot of time savings in being able to communicate with so many customers quickly
  • There's definitely a decrease in adminstrative backend work on tracking certain thigns since I know Dialpad has it stored
It's very usable on a desktop, it's just seamless and easy to find what you need when you need it.
I can't really tell you as I haven't tried a competitor, I'm not sure what others there really are. I guess it's better than Twilio but that's not an apples to apples comparison.

Do you think Dialpad Connect delivers good value for the price?

Yes

Are you happy with Dialpad Connect's feature set?

Yes

Did Dialpad Connect live up to sales and marketing promises?

Yes

Did implementation of Dialpad Connect go as expected?

Yes

Would you buy Dialpad Connect again?

Yes

I recommend it to anyone who I think handles a lot of phone calls and perhaps has a lot of important information. It's fantastic when I need to look up some specific bit of information from a phone call or text that I may have forgotten. I can just shoot through all my transcripts and history to find that exact item

Dialpad Connect Feature Ratings

9.5
Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
9
Directory of employee names
10
9.1
Answering rules
8
Call recording
10
Call park
8
Call screening
9
Message alerts
9
Business SMS/External Messaging
10
Online Fax
Not Rated
Voicemail Transcription
10
6.0
Mobile app for iOS
6
Mobile app for Android
Not Rated
10.0
High quality audio
10
High quality video
Not Rated
Not Rated
Calendar integration
Not Rated
Meeting initiation
Not Rated
Record meetings / events
Not Rated
Not Rated
Desktop sharing
Not Rated
Not Rated
Live chat
Not Rated
8.5
User authentication
8
Participant roles & permissions
9
9.8
Centralized communications management
10
Team messaging
10
Team document sharing
9
Call and meeting analytics
10

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