Dialpad Connect review
April 10, 2025

Dialpad Connect review

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Dialpad Connect

We use Dialpad Connect for providing remote employees access to send and recieve messages/calls in United states. Some issues we face would include delay in sending messages. Other than that I feel Dialpad Connect to be great at what it does and would recommend it to anyone looking for such a solution.

Pros

  • Messaging
  • Calling
  • Chatting

Cons

  • Messaging feels little lagging and could use improvement
  • improved messaging
  • better analytics
  • Decreased onboarding time
Overall Dialpad Connect is a solid application to use.

Do you think Dialpad Connect delivers good value for the price?

Yes

Are you happy with Dialpad Connect's feature set?

Yes

Did Dialpad Connect live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Dialpad Connect go as expected?

Yes

Would you buy Dialpad Connect again?

Yes

Dialpad Connect is well suited for companies which operate remotely especially if employees are overseas

Dialpad Connect Feature Ratings

8.0
Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
8
Directory of employee names
8
8.2
Answering rules
9
Call recording
10
Call park
6
Call screening
8
Message alerts
8
Business SMS/External Messaging
Not Rated
Online Fax
Not Rated
Voicemail Transcription
Not Rated
10.0
Mobile app for iOS
10
Mobile app for Android
10
10.0
High quality audio
10
High quality video
Not Rated
Not Rated
Calendar integration
Not Rated
Meeting initiation
Not Rated
Record meetings / events
Not Rated
Not Rated
Desktop sharing
Not Rated
Not Rated
Live chat
Not Rated
8.5
User authentication
9
Participant roles & permissions
8
Not Rated
Centralized communications management
Not Rated
Team messaging
Not Rated
Team document sharing
Not Rated
Call and meeting analytics
Not Rated

Comments

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