Great for all employees!
November 02, 2021

Great for all employees!

Haylie Staggs, MSML | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Dialpad Talk

The whole organization utilizes Dialpad. It allows us to record customer service calls which allow us to reference back to ensure customers are satisfied with their requests.

Pros

  • Record Calls
  • Display History of Calls by Number
  • Saves Voicemails

Cons

  • Voice recording does not always catch correct wording being used
  • Answer calls when out of office
  • Recording conversations
  • No negative impact
[Having] not used any system similar, Dialpad was our first choice

Do you think Dialpad Connect delivers good value for the price?

Yes

Are you happy with Dialpad Connect's feature set?

Yes

Did Dialpad Connect live up to sales and marketing promises?

Yes

Did implementation of Dialpad Connect go as expected?

Yes

Would you buy Dialpad Connect again?

Yes

Helpful in recording calls for customer service and sales to reference in case something was missed, allows employees to answer phone calls on their laptop even when away from the office

Comments

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