A Great Product for an Affordable Price
October 03, 2022

A Great Product for an Affordable Price

Tyler Sundquist | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Dialpad Talk

Dialpad Talk is way cheaper than a landline, and managing phone trees and call handling is a breeze. We used it to replace our old landline, and pointed our toll free numbers to the new Dialpad number. It's also easy to set up multiple offices and departments, so we can manage all of our locations from the main office with ease.

Pros

  • Cost Efficiency
  • Call Routing
  • User Management

Cons

  • Desktop App settings could be better
  • Easier Management of Company Address Book
  • Call Routing
  • Ease of Use
  • Saved money from Landline
  • Saved time for easy management
RingCentral Contact Center is more customizable on the backend, but Dialpad Talk is cheaper and easier to use

Do you think Dialpad Connect delivers good value for the price?

Yes

Are you happy with Dialpad Connect's feature set?

Yes

Did Dialpad Connect live up to sales and marketing promises?

Yes

Did implementation of Dialpad Connect go as expected?

Yes

Would you buy Dialpad Connect again?

Yes

It is very affordable, and the softphone app is easy to use. It works with multiple brands of desk phones, and is easy to manage on the admin side as well. The admin settings could be a little more diverse, but it is a really good product for the price.

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