Great product for the price very user friendsly
October 07, 2022

Great product for the price very user friendsly

Joshua Streit | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Dialpad Talk

This product is amazing as it has transformed our business from regular VoIP to having one we can literally monitor and audit and track. We are also in the process of integrating with our ERP software.

Pros

  • reporting
  • Set Up
  • Adjustment
  • Monitoring

Cons

  • Implementation
  • Clarity on limitations
  • Application functionality
  • Integration with 3rd party phones
  • Reporting
  • Call Routing
  • Set Up
  • Ability to monitor user calls
  • Ability to integrate with our ERP
  • Ability to function with old desk phones

Do you think Dialpad Connect delivers good value for the price?

Yes

Are you happy with Dialpad Connect's feature set?

Yes

Did Dialpad Connect live up to sales and marketing promises?

Yes

Did implementation of Dialpad Connect go as expected?

No

Would you buy Dialpad Connect again?

Yes

This product is great because it works seamlessly. The only issue is with working with users who are accustomed to using desk phones verses using application only.But the great thing on this is that they have documentation for training so you can literally implement it yourselves without having tech implement for you.

Using Dialpad Talk

29 - Shipping and logistics, marketing, IT, Sales, product dev, management, and HR
1 - I am the only Admin for the use. There are users who we give very basic access to

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