Item: Dialpad Connect
Rating: 10
Author: Bondoc Roofing

Overall Satisfaction with Dialpad Talk

Use Cases and Deployment Scope

Our business uses Dialpad Talk on a daily basis to take incoming calls and book customers. Dialpad Talk allows us to set hours of operation and select an after hours number to transfer calls to so we can ensure we are taking care of every customer that reaches out to us. In addition, Dialpad Talk has allowed our Company to create different departments within the system so we can easily organize Sales, Accounting, Production, ect.

Pros and Cons

Pros

Transcribe and record live calls
Excellent customer support team to handle issues
Easy to use phone app
Very text friendly (even group texts) which our customers appreciate

Cons

Improve live transcripts to make words more accurate
Automatically record each call so we don't have to remember to hit record

Most Important Features

Phone app
Call Transcripts and Recordings
Texting

Return on Investment

Increase in sales

Key Insights

Do you think Dialpad Connect delivers good value for the price?

Yes

Are you happy with Dialpad Connect's feature set?

Yes

Did Dialpad Connect live up to sales and marketing promises?

Yes

Did implementation of Dialpad Connect go as expected?

Yes

Would you buy Dialpad Connect again?

Yes

Other Software Used

JobNimbus, Hatch, Calendly

Likelihood to Recommend

Dialpad Talk is a great resource for companies looking to have all of their employees inbound and outbound calls in one place. The software allows management to view call transcripts and listen to call recordings which can be a great tool for coaching! Dialpad Talk is very budget friendly and has the most amazing customer support team should you ever need assistance! I have recommended Dialpad Talk to my mom who owns her own company and she is so grateful! I will continue to recommend their phone system because it is so user-friendly and the mobile app is wonderful.

Comments

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Dialpad Talk Rocks!!