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Digium Asterisk implemented in a City Government
January 25, 2018

Digium Asterisk implemented in a City Government

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Digium Asterisk

Digium Asterisk has been implemented in our city government as a VoIP communications system for both internal an external use. The system is used to implement internal phone extensions with the ability to reach landlines with the hardware provided as an interface to communicate with the rest of the world. The required budget to create a project like this is way below compared to any other alternative like a conventional PBX. Also, the scalability is best achieved with Asterisk.
  • I appreciate the fact that is based on open source code.
  • The company provides hardware to implement a specific solution for your needs.
  • Cheaper than any other options as a VoIP system. You can use softphones which lowers the price of the project.
  • The scalability of the solution can be well achieved with the right hardware.
  • It's hard to find certified people in the area that I live in.
  • The fact of relying on open source makes the project hard to sell to the upper management.
  • The vendor is the only one who supplies the hardware to make it work. You can't find it anywhere else.
  • The ROI is achieved sooner than any other solutions in the market because of the scalability and the price of the project (lower than the rest of the options)
  • Scalability is a very important point to remark. Because you can extend coverage to branch offices anywhere in the world.
  • The ability to add an IVR on top of the system that handles all of the incoming calls saves money on your project.
I have used many other systems such as Cisco Call Manager, Avaya Communication Manager, Nortel Meridian, small Panasonic PBX. All of them are proprietary and more expensive in both hardware and software. Digium Asterisk stacks up against them because the price of the hardware and software is lower and very intuitive.
Digium Asterisk is well suited for a city government as a communications solution for internal and external use. Other options like PBX are more expensive and hard to escalate. VoIP makes it easier to use the communications infrastructure instead that already exists rather than having to wire every phone when the solution is a digital or analog phone. In my city, government offices are not in the same place, which makes it harder to communicate everything together.

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