Item: Sangoma Asterisk
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

Been a free open source PBX it has made business sense to use it making our costing lower. By having an in-house PBX we change and modify things immediately without having to log a ticket with an outside company (time and cost)

It is easy to set up, and we have had very few problems. We currently run 1.8 and 12 in two of our offices. I would strongly suggest medium to large organisations go this route. You can learn most things about Asterisk online and find solutions to most of your problems.

Pros and Cons

it is as flexible as you want it be
been open source it is free
I have yet to find a limit to its capabilities

a good gui would be great
skill base call center application

Return on Investment

being zero cost, we saved at least 3 million on what a legacy pbx would have cost
the savings and speed means lower cost on our service making us more competitive
stability

Alternatives Considered

Cisco VoIP PBX

I haven't worked on any of the above

Other Software Used

CentOS, Windows Server, Zimbra

Likelihood to Recommend

I can't think of any scenarios where it is less appropriate. As a PBX it is awesome. It can do what any legacy PBX can do with zero cost. Speed of implementing changes is instant, without having to get a company out to do the changes.

We run it as a normal PBX for all the staff in the company then we have 50 call centers of various sizes all going through the same box. We also have an outbound call center through the same box. All work with no problems, all calls get recorded. We have over 5000 calls a day, 350 000 outbound minutes a month.

Asterisk is awesome

Overall Satisfaction with Digium Asterisk