Diligent Boards is Excellent
September 09, 2024

Diligent Boards is Excellent

Emily Lucas | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Diligent Boards

My organization uses Diligent Boards for creating and archiving board books, sending and approving minutes, questionnaires, and archive repository. Using Diligent Boards for these purposes has created continuity, secure sharing, and a more integrated approach vs. using multiple applications to achieve the same result.

Pros

  • User friendly
  • Modern look to app
  • Great customer service
  • Frequent upgrades

Cons

  • More functionality and flexibility when composing meeting minutes, such as being able to control the order of attendees, ability to edit attendees names if misspelled. More functionality until it is essentially mirroring Word. (spacing, formatting)
  • Ability to send test minutes to a manager without publishing to other members.
  • More questionnaire functionality.
  • Book creation
  • Repository
  • Minutes creation and approval
  • Streamlined creation and distribution of materials
  • Streamlined and secure sharing and approvals of minutes and questionnaires
  • Secure repository
I've had excellent response from Diligent customer service each time I've called. They have been great about help through email as well. Sometimes you have to contact your account rep but often they can help immediately.
Diligent has increased our file sharing security, repository security and communications instead of going to outside email.

Do you think Diligent Boards delivers good value for the price?

Yes

Are you happy with Diligent Boards's feature set?

Yes

Did Diligent Boards live up to sales and marketing promises?

Yes

Did implementation of Diligent Boards go as expected?

Yes

Would you buy Diligent Boards again?

Yes

Although Diligent is very pricey, I will say that the functionality, look and feel, user friendliness are superior to their main competitors such as BoardVantage (Nasdaq. The interface is modern, BV is nor. Diligent has excellent customer service and seems to be constantly working on upgrades to products and incorporating new functionality.

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