DocSend helped us get better about what content we share
June 28, 2018

DocSend helped us get better about what content we share

Joseph Krammer | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with DocSend

DocSend is used primarily by the sales and business development team to track content and engagement with our sales leads. Other orgs like customer success also use it to understand what content resonates with our customer base. Marketing uses DocSend to understand which pieces of content have market traction.

Overall the business problem it solves is knowing which content resonates, what part of the content is consumed most, and how long people spend reading or viewing our content. Prior to DocSend we had no real way of knowing which content was most impactful and now we do.


  • Tracks content engagement via email
  • Tracks how long people engage with content
  • Tracks which parts of the content are most likely to resonate with a particular person or lead
  • Allows you to create personalized landing pages for specific accounts


  • Needs better content presentation
  • Don't like that it includes a link to in metadata
  • They recently may have changed this but we didn't like that Thumbnails of content in email displayed DocSend logo rather than content thumbnail
Well suited for sales and business development teams tracking engagement of content.

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