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Don't use this software
April 15, 2020

Don't use this software

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Software Version

DocuSign Professional

Overall Satisfaction with DocuSign

We needed to use DocuSign to get documents signed by members of the board and a range of investing partners. I cannot understate how horrible this program is to use. It is honestly a better use of your time to individually print out and courier documents to where they need to go instead of using this garbage.
  • Nice design
  • Horrible account management
  • Upgrading versions is an absolute pain
  • Support is non-existent
  • It's expensive
  • It wasted an enormous amount of my time
It wasn't good. It first took me years to find the phone number after being tossed around like garbage by an unhelpful AI chatbot.

Do you think DocuSign delivers good value for the price?

No

Are you happy with DocuSign's feature set?

No

Did DocuSign live up to sales and marketing promises?

No

Did implementation of DocuSign go as expected?

No

Would you buy DocuSign again?

No

Suitable if you're a sadomasochist who likes to torture his or herself. Unsuitable for getting documents signed in a fast, efficient and secure manner.