DocuSign

DocuSign

Customer Verified
Top Rated
Score 8.2 out of 10
Top Rated
DocuSign

Overview

What is DocuSign?

DocuSign supports transactions with document sharing and electronic signature, as well as automated and guided data collection and entry, record updating across disparate systems and payment collection upon agreement, as well as analytics and reporting.
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Recent Reviews

DocuSign

1 out of 10
June 22, 2022
I have been with DocuSign since 2015 and I can say they have the worst customer support. I originally wrote a long explanation as to why I …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Video Reviews

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Pricing

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Personal

$15

Cloud
per month

Real Starter

$15

Cloud
per month

DocuSign for Realtors

$35

Cloud
per month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.docusign.com/products-and…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services
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Product Demos

DocuSign eSignature: How it Works
01:19
Best Contract Platforms for E-Signatures? (PandaDoc, signNow, DocuSign)
04:17
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Product Details

What is DocuSign?

DocuSign states its mission is to accelerate business and simplify life for companies and people around the world.


DocuSign helps organizations connect and automate how they prepare, sign, act on, and manage agreements. As part of the DocuSign Agreement Cloud, DocuSign offers eSignature to sign electronically on practically any device, from almost anywhere, at any time.

Legacy, paper-based agreement processes are manual, slow, expensive, and error-prone. So DocuSign aims to eliminate the paper, automate the process, and connect it to all the other systems that businesses are already using.

The vendor states their platform has 350+ prebuilt integrations with popular business apps. In addition, its API enables embedding and connecting DocuSign with customers’ websites, mobile apps, and custom workflows. They boast more than 500,000 customers and hundreds of millions of users in over 180 countries, using DocuSign to accelerate the process of doing business and to simplify people's lives.

DocuSign Screenshots

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DocuSign Videos

DocuSign eSignature: How it Works
Whether you are an independent contractor, sole proprietor, small business, medium-sized business, or large enterprise - digital contract management platforms are designed to keep you on schedule with agreements as well as organized should you ever need to refer back to a cont...
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DocuSign Competitors

DocuSign Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone
Supported CountriesSingapore, South Africa, South Korea, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Netherlands, United Arab Emirates, Unites States, United Kindom, Turkey, Ukraine, Uruguay, Vietnam, Romania, Russia, Latvia, Lithuania, Luxembourg, Macau, Malaysia, Mexico, New Zealand, Norway, Nigeria, Peru, Philippines, Poland, Portugal, Argentina, Australia, Austria, Belgium, Brazil, Brunei, Cameroon, Canada, Chile, China, Columbia, Czech Republic, Ireland, Japan, Kazakhstan, Italy, Indonesia, Israel, Denmark, Ecuador, Egypt, Estonia, Finland, France, Greece, Germany, Guatemala, Hungry, Hong Kong, Iceland, India, Indonesia

Frequently Asked Questions

DocuSign supports transactions with document sharing and electronic signature, as well as automated and guided data collection and entry, record updating across disparate systems and payment collection upon agreement, as well as analytics and reporting.

PandaDoc, Dropbox Sign, and Citrix RightSignature are common alternatives for DocuSign.

Reviewers rate Availability and Performance and Implementation Rating highest, with a score of 10.

The most common users of DocuSign are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews

(1-25 of 145)
Companies can't remove reviews or game the system. Here's why
Clayton Graham | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
DocuSign allows for all of our sales and customer success team members to easily facilitate additions or adjustments to their contracted agreements. Mobile use is great. Changing signers seems like it could be a bit more simple/self-explanatory, but great interface and highly customizable fields and configurations.
January 11, 2023

DocuSign Review

Emily Wallace | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
We use DocuSign across our entire business of 12,000+, including Support Offices, Stores, and Distribution Centres. It enables efficient management of legal documents and other paperwork, and verified signatures, while reducing our carbon footprint.

We utilise DocuSign for:
  • Contract management, including new start onboarding and internal mobility.
  • Contractor management.
  • Administrative paperwork completion, including payroll forms, supplier negotiations, recruitment approvals.
November 24, 2022

Easy E-Signature tool

Shrina Jain | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
My Company uses Docu Sign software to get Digital sgnature from our partners and vendors for various documents like partnership agreements, W8 forms and Serive oders forms
We are a Saas company and this is a very uselful software for any digital signature. DocuSign also helps us ensure that nobody is making any changes to the content and ensure that only right designation person is signing the document
November 22, 2022

Salesperson's best friend

Sean Mir | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
My organization uses it across our entire Sales team to execute addendums and order forms. The visibility it provides for the seller is crucial to ensure our customers are receiving and viewing our contacts in a timely manner. The ease of use it provides our customers also ensures no obstacles in getting our agreements returned.
Score 7 out of 10
Vetted Review
Verified User
DocuSign is used in various ways at our company. From documents we send out to all the board members to sign and submit to signing up for certain services at our office. We also will use DocuSign for state documents needed for insurance and liability-related contracts. We have also been sent documents by other businesses for our signature as well.
June 22, 2022

DocuSign

Rob Benham | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
I have been with DocuSign since 2015 and I can say they have the worst customer support. I originally wrote a long explanation as to why I feel this way, but I will simply leave it at this: I have written 2 bad Google reviews in my life. It takes a lot for me to call out a company with a horrible review.
Score 10 out of 10
Vetted Review
Verified User
We use DocuSign every day, in every aspect. From signing important loan documents to interoffice signing we have done it all. It is one of the best programs and most user-friendly programs we have. The only thing I would say that I don't particularly "like" is how you have to create an account at the end to save the document. It has never caused an issue for any of us but I could see how some people may not like that. This is one of the best programs on the market in my opinion.
Score 2 out of 10
Vetted Review
Verified User
The National Institute of Health required signed forms using an electronic application and would not accept electronic signatures. That either meant Adobe, which not all of our team members have the full version of or, using a service like DocuSign, HelloSign, etc.
Lyle Hopkins | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
I tried to use DocuSign for contract signing. That's what it's supposed to be good for.

I keep getting errors when I try to upgrade my account. I tried contacting support... it's hard to imagine how their support staff gets away with their behavior. In my experience, useless replies, if they even bother to reply, then they close the chat halfway through. It's really, really bad. Incredibly disappointing.
Score 8 out of 10
Vetted Review
Verified User
We use DocuSign for everything HR, including onboarding, attrition, promotions and other use cases. The business problems that DocuSign solves for is the ability for a candidate or a current employee to sign the required documentation pretty much no matter where they are. The digital audit trail is also something that solves for problems like lost paperwork, etc.
Terri Davis | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Our entire organization uses DocuSign. Even before the restrictions that Covid-19 imposed (we did not have a physical office location), we used DocuSign across the entire organization. It's so quick and easy to use.
November 04, 2021

DocuSign makes work easy

Score 7 out of 10
Vetted Review
Verified User
Docusign is being used at an organization level. It does help us with a lot of things like easy to put signatures, tracking the record of signatures .It does solve a lot of problems as because of this pandemic it is not preferable to meet everyone these days and people are working from home and getting the documents signed has been a difficult process but with DOcusign it becomes very easy to get the signatures.
Erin Gracyalny | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Used DocuSign across the sales organization to send customers order forms, contracts, NDAs, etc. It addressed the need to have valid digital signatures applied to a variety of legal documents. Also used DocuSign for internal employee documents such as stock option grants, onboarding documentation, quarterly bonus documentation, etc.
Score 7 out of 10
Vetted Review
Verified User
Several departments use Docusign. Docusign allows us to have [a] secure web-based signature collection instead of relying on access to notaries, fax machines, scanners, or other means of relaying hard signatures. The electronic signature also opens up more doors for accessibility such as mobile and for customers/clients who do not have access to those means.
Score 4 out of 10
Vetted Review
Verified User
We use DocuSign to interface with other software and applications, so that we can send documents to be signed through our systems, without having to open up DocuSign on a separate page. The interface would do that in the background. The problem is not with to functionality of the product. That works well.
Score 8 out of 10
Vetted Review
Verified User
We primarily utilize Docusign internally to electronically sign documents, agreements, and contracts.

A major goal of our company is to be as paperless as possible so DocuSign allows us the opportunity to work towards this goal by allowing documents to be signed electronically.

It also helps to prevent documents having to be printed out for signature and kept in a physical file folder or being lost/stolen/etc. Just safer to enable electronic signatures, especially with sensitive documents.
Score 9 out of 10
Vetted Review
Verified User
DocuSign was used by the billing department to complete supplier paperwork that customers needed to have us submit to them. It helps us in the administrative side of work to complete paperwork quickly, correctly and efficiently.
Dave Bevington | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We use DocuSign for employment contracts signing non disclosure agreements and internal employment contracts, it's a great tool! Contactless, and I have never had a single solitary issue when using DocuSign. I can heartily recommend it as a customer too as I have used it to purchase real estate multiple times.
Krystofer Gardner | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
DocuSign is used in the organization for all signature requirements; we do not do any paper signatures anymore unless the external party requires wet ink signatures (e.g. lending institutions). DocuSign helped solve the speed of document signatures, approvals processes, and tracking of contracts. As example, DocuSign is used for all of the following use cases within our organization: onboarding communication and progress documentation, new hire paperwork, payment requests, payment authorizations, client contracts, vendor contracts, client billing submissions, and more.
Matthew McGinnis | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
DocuSign is used at G3 across the entire organization which saves us from the waste of time and the material task of printing out documents to sign, scan and email back to yourself before returning the signed document back to the other party. We love the Admin feature which consolidates signature control to one person while allowing approved people to sign documents.
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