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In my experience, terrible customer service with no ability to downgrade account
July 21, 2022

In my experience, terrible customer service with no ability to downgrade account

Alison McCormack | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Software Version

DocuSign for Real Estate

Overall Satisfaction with DocuSign

We purchased Docusign in the pandemic to help us manage contract signature with companies and also with contractors.
  • Electronic signature is good
  • Customer service
  • Dark Ux patterns when you go to unsubscribe
  • Account management
  • document signature
  • In my experience, waste of time
  • I believe they over charged my account for three months

Do you think DocuSign delivers good value for the price?

Not sure

Are you happy with DocuSign's feature set?

Yes

Did DocuSign live up to sales and marketing promises?

No

Did implementation of DocuSign go as expected?

Yes

Would you buy DocuSign again?

No

Happy with the document signing functionality - has been fast, efficient and easy to use. But would not use again or recommend due to their terrible customer service, in my experience.