June 22, 2022


Rob Benham | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Software Version

DocuSign for Real Estate

Overall Satisfaction with DocuSign

I have been with DocuSign since 2015 and I can say they have the worst customer support. I originally wrote a long explanation as to why I feel this way, but I will simply leave it at this: I have written 2 bad Google reviews in my life. It takes a lot for me to call out a company with a horrible review.
  • poor customer support
  • poor plans for the average consumer
  • bait and switch
  • poor management and lack of customer appreciation
  • zero respect for their customers
  • was lied to directly
  • e-signature allows us to be more productive

Do you think DocuSign delivers good value for the price?


Are you happy with DocuSign's feature set?


Did DocuSign live up to sales and marketing promises?


Did implementation of DocuSign go as expected?


Would you buy DocuSign again?


simply put I feel that DocuSign is so big that they have chosen to care about the bottom line and not the customer. There are many other electronic signature companies that care about their customers. Please research ones that will better suit your needs.