Positive review - DocuSign CLM, formerly SpringCM
Overall Satisfaction with DocuSign CLM, formerly SpringCM
Problem: Revenue contracting cycle was taking more than 60 days and 3.2 process cycles before getting to the client.
Problem: No central repository existed for contracts, consuming thousands of staff hours looking for agreements.
Problem: No central repository existed for contracts, leaving leadership without the ability to review final/authorized agreement when addressing a client's concern.
The solution was used company-wide (revenue and expense) and among four lines of business (RR, Real Estate, Sand Unitization, Industrial Development).
Problem: No central repository existed for contracts, consuming thousands of staff hours looking for agreements.
Problem: No central repository existed for contracts, leaving leadership without the ability to review final/authorized agreement when addressing a client's concern.
The solution was used company-wide (revenue and expense) and among four lines of business (RR, Real Estate, Sand Unitization, Industrial Development).
Pros
- Ability to templatize hundreds of agreement types (dropdowns, optional clause language)
- Workflow process, ensuring contracts were properly vetted
Cons
- Currency conversion (from numbers to language) relies on an MS-Word solution that is buggy. Won't convert 7+digit numbers.
- Could be easier to engineer a template (requires some technical training).
- Shorter time to market, 364%
- Fewer process cycles (425% improvement)
DocuSign CLM, formerly SpringCM, was a superior solution when I purchased it two years ago. It is still driving improvements for the company (as of last night's check-in with my old team).
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