Powerful research repository that makes insights discoverable and actionable.

As a UX Research Program Manager supporting a small team in a large tech company, I’ve found Dovetail to be an indispensable tool for housing our research repository. It has transformed the way we organize, store, and share insights. One standout feature is the ability for stakeholders to ask questions and interact with research documents using AI. They no longer need to comb through lengthy studies to get the insights they need. Dovetail has increased the visibility of UX research across our org. Product managers, designers, and other stakeholders can now quickly self-serve insights, which reduces bottlenecks for researchers and speeds up decision-making. It has become our single source of truth for customer insights.

My team is just getting started with utilizing the automated transcription, which is coming in handy after an unexpected internal tool was sunset. I can foresee increased Dovetail usage as the team discovers more features. The AI search feature has been the most utilized feature for our researchers and stakeholders. Researchers can reference numerous related research insights across various product areas that may contribute to their own findings.

It has definitely helped our Org become less siloed. We can easily see across teams and different product areas what's being worked on and collaborate on new research together as a result.