My FAV Research Repository.
Updated September 08, 2025

My FAV Research Repository.

Nic Nieves | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Enterprise

Overall Satisfaction with Dovetail

We use Dovetail more than ever now to share valuable user research insights and organize our user research along with market research in one central place. I love the transcripts and often find them more accurate than other tools I've used. The ability to highlight, tag, quickly create demo reels, and share each of them so easily has greatly improved my team's workflow. I love being able to add comments on videos and tag teammates and stakeholders who would be interested in the insight, especially for relevant projects. We operate in a fast-paced environment, so tools like this are essential not only to speed up our workflow but also to maintain order. Without them, we would lose track of important data, making it less convenient for the team to access and we'd be much less efficient and doing research analysis reports.

Pros

  • Sharing insights with stakeholders.
  • One centralized space for all our research.
  • Transcripts for research sessions.
  • Tagging of highlights.
  • Demo reels based off custom filters.
  • dashboard views for interviews and user sentiments with quotes attached

Cons

  • When creating documents the formatting feature could be easier.
  • More custom formatting options especially in showing the demo reels.
  • Ability to share out PDFs of analysis reports.
  • This improves efficiency for our team
  • It reduces effort and overwhelm of hunting for research and improves collaboration with stakeholders
  • This helps us be more productive and avoid losing valuable data due to poor organization
I love their AI features. I do feel like they have gotten better over time, and I only hope for them to continue getting better. They help speed up my workflow with analysis and tagging. Summarizing content is helpful too if you have everything else set up properly, like telling it what to include in the analysis. If there was anything that could be better, I'd recommend that the transcript tagging automation be a bit more precise and customizable.
Reduces time to market by helping us collaborate quickly and reach a decision sooner. We can share across teams and use our Slack integration to make it even easier. I love posting links in Jira too, and tagging team members, so if they have the time, they can learn something really quick and relevant about our target audience.
Very organized and user-friendly; however, the editing capabilities for the analysis report/insight doc could use some work. There was a recent update also causing it to be harder to find the in-project search bar and where to switch from the highlight list and highlight board view, which made the experience more challenging, especially since I was sharing my screen. Not only did it catch me off guard that it changed, but stakeholders and I were trying (on-call) to figure out how to access it and couldn't. After the call, I did more digging and finally found it, but that was after a bit of time. Outside of this and the editing for insight reports, I feel like the usability is actually very well thought out and effective.
Dovetail is 10X better. So much easier and truly meant for having one centralized workspace. Everything from the highlights and tags and videos and column customization when editing makes it easy to call them the winner in this field. I wouldn't want to go back to my other tools I've used in the past due to the amount of time it takes and would choose Dovetail over Google Workspace, UserTesting, and Basecamp hands down.

Do you think Dovetail delivers good value for the price?

Yes

Are you happy with Dovetail's feature set?

Yes

Did Dovetail live up to sales and marketing promises?

Yes

Did implementation of Dovetail go as expected?

Yes

Would you buy Dovetail again?

Yes

Dovetail works well if you have research to organize and want a single place you can hold it all, while making it super easy for team members, especially across marketing, to access. This has made our lives so much easier, and we no longer have to hunt and dig through so many files. If you also want structure across the board, especially with multiple research teams, Dovetail excels at that. At the moment, it would be less appropriate if you want it to actually conduct the research, as it holds it, but doesn't offer capabilities to run the research, which would be nice and make them unstoppable in my opinion.

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