Use Cases and Deployment Scope
I am utterly disappointed with this company!!! I signed up for a year of them hosting my domain and they did that. But what they didn't tell me was how they were handling renewals!!! They have the auto-renew automatically set on your site and if you don't check it, it stays like that. ( I just found this out) They send you an email that your domain is going to expire in 30 days so you go to the namecheap site to make sure you don't have auto-renew. But you are thinking you have 30 days to decide whether you want to continue with the domain or not. Arrrrggg. Wrong!!! You don't have 30 days to decide! They are deciding it for you! This company has the guts to charge your account without any approval from the customer 30 days BEFORE the domain expires! Without telling you anything about it! They go ahead and charge your account and send no invoice so you have no clue that this just happened. I untoggle the auto renew button, which yet again, was not set by me, before my domain is supposed to expire. Check the domain a day after it was supposed to expire and I find it active for another year! I complain to customer service where she tells me that bc the auto-renew button was on at the time they sent the 30-days expiration warning email, therefore they went ahead and charged my account anyways!!! Without telling me that they did that. Then she says that I can't cancel the domain but only sell the domain which adds extra time and frustration to deal with this whole thing. This is a very horrible business model to be proud of NameCheap! Horrible! You are taking money from customers and keep your business going without any authorization from the client! This is cheating and wrong! Very covert product from NameCheap! So "enjoy" the money I didn't give you..... I am very upset.