Dropbox Review
December 07, 2023

Dropbox Review

Anonymous | TrustRadius Reviewer
Score 2 out of 10
Vetted Review
Verified User

Overall Satisfaction with Dropbox

We used it for file sharing of engineering and architectural documents in Manufacturing facility

Pros

  • In my experience, it signs you up for annual contracts they will not refund when you no longer need them.

Cons

  • I believe their no tolerance refund policy is absurd.
  • We used it for large file sharing. WeTransfer does that for free. So the ROI was not as good as if we were using other providers.
Dropbox was great when we needed it, but in my opinion, it is long outdated, and I believe its policies reflect the attitude of a large company that can just run over customers when it fits its business model. In my opinion, there are plenty of other competitors out there that will provide the same services and offer refunds when you need one. I believe you should shop around.

Do you think Dropbox delivers good value for the price?

No

Are you happy with Dropbox's feature set?

No

Did Dropbox live up to sales and marketing promises?

No

Did implementation of Dropbox go as expected?

Yes

Would you buy Dropbox again?

No

I recently changed jobs and no longer need Dropbox. During the transition, with all of the changes that come about at work and home, my Dropbox renewal was not at the forefront of my mind. I was charged for an auto-renew that I no longer need. I contacted Dropbox to have the charge reversed since I have not used the account since the auto-renewal last week, and do not plan to use it again. They would not even discuss it. So congratulations on keeping my $125 for the next year. In my opinion, I will never sign up with Dropbox again. In my opinion, there are plenty of other services out there that do just as well and will not give you grief over a simple mistake. I believe if you are not sure that you will use Dropbox long term, or if you are not sure of how much you plan to use it, I highly recommend you find another service in my opinion. I believe Dropbox will not work with you should your life circumstances change... even after my company was a customer for a decade. I believe they don't care.

Dropbox Feature Ratings

Versioning
Not Rated
Video files
6
Audio files
Not Rated
Document collaboration
Not Rated
Access control
6
File search
2
Device sync
5
User and role management
6
File organization
5
Device management
Not Rated
Performance
Not Rated
Reliability
Not Rated
Storage Reports
Not Rated

Comments

More Reviews of Dropbox