Dropbox

Dropbox

Customer Verified
Top Rated
Top Rated
Dropbox

Overview

Reviews

Reliable product

7
Dropbox works with each PC and a smartphone. The utility is notably smooth to use. Meeting connections make it smooth to enroll in …

On Storage Cloud Nine

8
Dropbox is used for cloud storage where we primarily use it for access to photos. It's great for storing and sharing photos among our team …

Dropbox Review

1
The account is used to save files for access any time any where.
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Dropbox - A Cloud Storage Platform

10
Dropbox is used in our organization both for work related document storage and also personal document storage. It allows for the …
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Popular Features

View all 13 features

Performance (109)

8.1
81%

Reliability (109)

8.1
81%

Access control (107)

7.6
76%

File search (108)

7.5
75%

Reviewer Pros & Cons

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Pricing

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Plus

$11.99

Cloud
per month

Family

$19.99

Cloud
per month

Basic

Free

Cloud

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Features Scorecard

File Sharing & Management

7.6
76%

Cloud Storage Security & Administration

7.7
77%

Cloud Storage Platform

7.7
77%

Product Details

What is Dropbox?

Dropbox is a service for file syncing and sharing, or for cloud storage.

Dropbox Video

Dropbox is one of the of the most popular cloud storage options and is popular with businesses of all sizes across many different industries. We have aggregated some of the 400+ Dropbox reviews on TrustRadius and determined what the software’s most popular features are, and w...
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Dropbox Integrations

Dropbox Competitors

Dropbox Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationNo

Alternatives

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Frequently Asked Questions

What is Dropbox?

Dropbox is a service for file syncing and sharing, or for cloud storage.

What is Dropbox's best feature?

Reviewers rate Performance and Reliability highest, with a score of 8.1.

Who uses Dropbox?

The most common users of Dropbox are from Small Businesses and the Computer Software industry.

Reviews

(1-25 of 128)
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Muhammad Hossain | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • We are transferring large files and multiple files with various internal and external parties due to the ease of sharing files and folders.
  • Smart sync, so you don't have to worry about device space and search large file batches quickly.
  • Synchronizing a data file across organizations without the user having to do anything other than work is a significant benefit of cloud computing.
  • Allowing only the people who need it to have access is a huge perk and works well with other enterprise software.
  • Enhanced security features and installation could be more user-friendly; installing on a desktop could be confusing.
  • More file storage for free users would be great, as would better separation of personal and work files.
  • Customer service could be better, and uploading time could be faster, making it more efficient.
Michael Prewitt | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • It is a fast and reliable cloud file sharing system.
  • It integrates well with macOS, making it easy to share files, control whether files are in the cloud or local, see the current sync status for each file, and more, right from the Finder. It also supports macOS file meta (keywords, color tags, etc.).
  • It's web-based file previews work very well and support a wide selection of file types.
  • It has useful and intuitive annotation / commenting features for files.
  • For large teams or large file sizes, it can become expensive.
  • Annotation features may be too basic for some types of jobs.
Md Tuhin Sarker | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Dropbox, a cloud-based storage service and an app for different systems, makes it possible to access data from multiple platforms.
  • Sharing files with others is simple and easy since it allows both external and internal parties to contribute to a data file that spans companies.
  • Choosing which files to save locally is simple and which are only available online, and it integrates seamlessly with our Windows computers.
  • File, picture, and video syncing happen automatically, so we don't have to worry about it what Dropbox makes it simple to do this.
  • Compared to Google Drive, Dropbox's initial setup is simpler and more intuitive.
  • Even the most basic plans don't seem to make sharing as easy as it could be.
  • With large files, synchronization takes longer than planned, and file text search has to be enhanced.
September 10, 2021

Dropbox Review

Score 1 out of 10
Vetted Review
Verified User
Review Source
  • Accessibility
  • Structure
  • No Timely Customer Service Feedback
  • [I feel there is] No proper investigation if an account is closed
  • Customer Service [seems] like a BOT. Even though a response is received no real solution is reached.
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Shared Access
  • Documents security
  • Fast uploading of files
  • Installation could be more user friendly sometimes one might get a bit lost when installing on desktop.
  • Increase file storage space for free users would be great if more storage was offered for free users.
  • The uploading time could be faster which will speed up the time when uploading files making it time efficient
David S. Levine, CFRE | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • File storage - space considerations aside, it's easy to use and intuitive for this purpose
  • Collaboration - after adding this functionality a few years ago, Dropbox can now rival Microsoft Sharepoint or Google Docs for realtime collaboration between team members on documents and related files.
  • Ease of use - Dropbox is intuitive and mirrors other file storage systems in terms of folders, sub-folders, and navigation, meaning it is easy to find, store, and share whatever you need.
  • Multiple accounts: many of us have a personal account and a professional account. It could be easier to switch between them either in the Dropbox OS app or within the browser.
  • Security and permissions: I've found it difficult to manage permissions around hidden folders and security hierarchies. It's easy to share something to someone with the same permissions, but I've experienced instances where two people (myself included) have different names for the same folder but can't access each other's files, without explanation for why the permissions are different.
Jeff Huisjen | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • Cloud based storage with easy access
  • Simple and easy to share files with other people
  • Easy to customize what files are stored locally or just online
  • Dropbox offers file sharing but lacks in true collaboration in some ways
  • From an organizational standpoint, Dropbox is a bit expensive
  • Because of the customization available, you need to know the program and the web client interface
Daniel Epstein | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Dropbox app can be installed on multiple systems, allowing for multiplatform access to files.
  • Dropbox allows for large files to be sent digitally [...] and has tiered pricing to fit any budget.
  • Dropbox doesn't have a time limit on [its] files like some other competitors, allowing for file access at your own pace.
  • At one point 2 gigs [were] deemed enough for the "Free" version of Dropbox and its competition. However as even the most simple picture from a phone gets larger, 2 gigs might no longer be enough. Might want to increase the free size to adjust for file size inflation.
  • Dropbox's app is very presumptive of updating itself every time you log on to a system that it's installed on. I know that's a feature you can turn off, but the assumption to turn that feature on by default is annoying.
  • Dropbox could use a phone app function that would initiate a download to a designated computer hard drive. It would eliminate having to see the file on your phone, go to your computer, turn it on and then download the file.
Robert Gephart | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Securing our data
  • Coordination between employees
  • Seemless integration with our Windows computers
  • Our repository has grown with time. Replicating the entire repository on a new machine takes a long time.
  • You can share with people outside of Dropbox. That can be confusing for people who don't use Dropbox.
  • It would be helpful to have better differentiation between personal and work files.
April 27, 2021

Dropbox

Tim Daciuk | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Easy to setup and begin using
  • Simple for end users to get started working with
  • Meets our needs in a single facility
  • Seems secure
  • Could use some examples of hierarchy layout
  • Could use some simple online training
Tony Phan | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • Create link to share file instantly
  • Grant access and permission to team member / clients to view/edit the file
  • Ability to track change history of the file
  • Syncing sometimes is slow if the file is large
  • Integrate with different messaging app would be nice (Team Chat, Skype)
  • Sometimes if multiple accessing / editing the same Microsoft Office file, it got stuck
Olivia Crellin | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • Sharing large files and multiple files with various internal and external parties
  • Searching large file batches quickly
  • Allowing external and internal parties to contribute to a data file across organizations
  • Integrates well with other enterprise softwares (Word, Adobe, etc.)
  • File text search functionality needs continued improvement
  • Dropbox file security and fraud prevention needs improvement
  • Dropbox should continue to integrate with email and enterprise software interfaces for ease of use
Lisa Keyser | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Ease of sharing files and folder both internally and externally
  • Rollback of several versions in case a file is modified by accident or overwritten
  • Trash management for files or folders that are accidentally deleted so they can be recovered painlessly
  • Smart sync so you don't need to worry about how much space is taken up on your device
  • Background syncing that happens without needing to do anything other than work
  • Though this hasn't been our experience, some contractors have had issues with files not syncing properly
  • Initial installation could be a bit more user friendly
  • Not a fan of the newest change that involves opening the Dropbox app instead of the folder by default
Gary Gray | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Sharing between users
  • Fast syncing
  • Data integrity
  • Access control
  • UI can use some work, as at times it's not intuitive
  • Users still have confusion between what's living on the Dropbox cloud vs. what's stored locally on their devices
Firaz Peer | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Helps automatically backup data to the cloud.
  • Backup is almost instantaneous and does not require any effort from the user.
  • Makes data available from multiple devices connected to the cloud.
  • I hope dropbox increase their size limit for free users. 2GB is just not enough.
  • Their search functionality could be improved.
  • Apps like Paper don't add much to the productive process as of now.
Chuck Graudins | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User
Review Source
  • Stores files
  • Allows global sharing
  • Uploads from mobile devices
  • Mobile video upload fails repeatedly.
  • Desktop CPU usage is extremely inefficient. It's transferring files - not a CPU intense process.
  • Desktop app occasionally shows incorrect file date and time.
Ben Lachman | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
  • Native operating system integration.
  • Fast file syncing (with local network sync).
  • Shared folder flexibility.
  • Version history on all files.
  • Recent moves to push into some sort of document management experience. I'm not interested in having a Dropbox dashboard pushed in my face all the time.
  • Dropbox has overreached on default OS-level privileges, it should not ask for full disk access or desktop control.
  • Many of its add-on services do not bring much-added value, they add complexity and are sometimes poorly executed (looking at you, Dropbox dot)
Stephen Lalla | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Cloud-based file storage
  • Computer file syncing
  • Ease of sharing files with others
  • Exceedingly affordable
  • Great user interface
  • When I use a browser to log in, the screen load is a little slow
  • Because of the above, I'll go to click on a folder but the screen image changes so I end up clicking on the wrong folder. This happens very often.
  • Every so often using 4 devices, if I don't stay logged in long enough the sync won't happen properly