Top Rated
Score 8.0 out of 10
Top Rated


What is Dropbox?

Dropbox is a service for file syncing and sharing, or for cloud storage.
Read more

Recent Reviews

Solid Cloud Storage Solution

9 out of 10
February 28, 2022
Dropbox provides the ability to easily store, retrieve, and share information. We use it on a daily basis and are pleased with this SaaS …
Continue reading

On Storage Cloud Nine

8 out of 10
December 18, 2021
Dropbox is used for cloud storage where we primarily use it for access to photos. It's great for storing and sharing photos among our team …
Continue reading
Read all reviews


Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 13 features
  • Reliability (111)
  • Performance (111)
  • File search (110)
  • Access control (109)

Reviewer Pros & Cons

View all pros & cons

Video Reviews

3 videos

Dropbox has the Flexibility to Serve a Variety of Needs Across Platforms
A User Review: Years Later, Dropbox Still Makes Life Easier
Dropbox Business Review: Allows Design Business To Complete Quick & Simple File Sharing
Return to navigation


View all pricing



per month



per month




Entry-level set up fee?

  • No setup fee


  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services
Return to navigation

Product Demos

Dropbox Pros and Cons, What do Reviewers Think?
Return to navigation


File Sharing & Management

Features that allow collaborators to view, work on, and organize files.

7Avg 8.2

Cloud Storage Security & Administration

Features related to security and administration for cloud storage platforms

7.2Avg 8.5

Cloud Storage Platform

Features around the functionality of the cloud storage platform.

7.2Avg 8.4
Return to navigation

Product Details

What is Dropbox?

Dropbox is a service for file syncing and sharing, or for cloud storage.

Dropbox Video

Dropbox is one of the of the most popular cloud storage options and is popular with businesses of all sizes across many different industries. We have aggregated some of the 400+ Dropbox reviews on TrustRadius and determined what the software’s most popular features are, and w...
 Show More

Dropbox Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Dropbox is a service for file syncing and sharing, or for cloud storage.

Box, ShareFile, and Doxo are common alternatives for Dropbox.

Reviewers rate Reliability highest, with a score of 7.7.

The most common users of Dropbox are from Small Businesses (1-50 employees).
Return to navigation


View all alternatives
Return to navigation


(1-25 of 130)
Companies can't remove reviews or game the system. Here's why
Score 9 out of 10
Vetted Review
Verified User
  • Cloud storage and retrieval of all file types
  • Sharing of files via a URL link
  • Ability to store files locally in a Dropbox folder and synchronize with the cloud when connected to the Internet
  • The Dropbox Online Cloud user interface has gotten much better over the years although we mostly access our files via our Dropbox file folder on our desktops.
  • We continue to store images in Apple Photos (and sync to iCloud) but might switch over to Dropbox someday.
  • Dropbox syncs the local Dropbox folder with the cloud every time you reboot your desktop or laptop. If you have lots of files in your local folder (because you are syncing everything), the time it takes to complete this can take minutes and may clog up the memory of your desktop or laptop.
December 18, 2021

On Storage Cloud Nine

Kyle Cocomise | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
  • Safe Cloud Storage
  • Ability to Access Cloud on Multiple Devices
  • Ability to Store and Share Large Files
  • Search functionality could be better
  • Sometimes photos don't always sync right away
  • Organization could be better
Muhammad Hossain | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
  • We are transferring large files and multiple files with various internal and external parties due to the ease of sharing files and folders.
  • Smart sync, so you don't have to worry about device space and search large file batches quickly.
  • Synchronizing a data file across organizations without the user having to do anything other than work is a significant benefit of cloud computing.
  • Allowing only the people who need it to have access is a huge perk and works well with other enterprise software.
  • Enhanced security features and installation could be more user-friendly; installing on a desktop could be confusing.
  • More file storage for free users would be great, as would better separation of personal and work files.
  • Customer service could be better, and uploading time could be faster, making it more efficient.
September 10, 2021

Dropbox Review

Score 1 out of 10
Vetted Review
Verified User
  • Accessibility
  • Structure
  • No Timely Customer Service Feedback
  • [I feel there is] No proper investigation if an account is closed
  • Customer Service [seems] like a BOT. Even though a response is received no real solution is reached.
Score 10 out of 10
Vetted Review
Verified User
  • Shared Access
  • Documents security
  • Fast uploading of files
  • Installation could be more user friendly sometimes one might get a bit lost when installing on desktop.
  • Increase file storage space for free users would be great if more storage was offered for free users.
  • The uploading time could be faster which will speed up the time when uploading files making it time efficient
Michael Prewitt | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
  • It is a fast and reliable cloud file sharing system.
  • It integrates well with macOS, making it easy to share files, control whether files are in the cloud or local, see the current sync status for each file, and more, right from the Finder. It also supports macOS file meta (keywords, color tags, etc.).
  • It's web-based file previews work very well and support a wide selection of file types.
  • It has useful and intuitive annotation / commenting features for files.
  • For large teams or large file sizes, it can become expensive.
  • Annotation features may be too basic for some types of jobs.
Tony Phan | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
  • Create link to share file instantly
  • Grant access and permission to team member / clients to view/edit the file
  • Ability to track change history of the file
  • Syncing sometimes is slow if the file is large
  • Integrate with different messaging app would be nice (Team Chat, Skype)
  • Sometimes if multiple accessing / editing the same Microsoft Office file, it got stuck
Score 7 out of 10
Vetted Review
Verified User
  • I love that I'm able to organize items by folder. It keeps things easy to access.
  • Private access to only specific users is a huge plus
  • I like that I can send an invite to the appropriate team members as opposed to having to send them all the specific link to a file or folder
  • I find that dropbox is a bit slow at times, even when my internet is clocking high speeds just fine
  • There are often errors when uploading. Attempting a second time usually alleviates the issue
  • I sometimes have issues signing in with my google account. It's not a huge deal, I just log in manually but would be nice to log in with one click
David S. Levine, CFRE | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
  • File storage - space considerations aside, it's easy to use and intuitive for this purpose
  • Collaboration - after adding this functionality a few years ago, Dropbox can now rival Microsoft Sharepoint or Google Docs for realtime collaboration between team members on documents and related files.
  • Ease of use - Dropbox is intuitive and mirrors other file storage systems in terms of folders, sub-folders, and navigation, meaning it is easy to find, store, and share whatever you need.
  • Multiple accounts: many of us have a personal account and a professional account. It could be easier to switch between them either in the Dropbox OS app or within the browser.
  • Security and permissions: I've found it difficult to manage permissions around hidden folders and security hierarchies. It's easy to share something to someone with the same permissions, but I've experienced instances where two people (myself included) have different names for the same folder but can't access each other's files, without explanation for why the permissions are different.
Score 10 out of 10
Vetted Review
Verified User
  • Files accessible anywhere, you do not have to carry a backup of your files with you
  • Easy to share files to anyone
  • Easy to work from any PC, log on dropbox and access all your working files
  • Sometimes sharing a large number of files gives an error. It would be nice to have this function optimized.
Olivia Crellin | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
  • Sharing large files and multiple files with various internal and external parties
  • Searching large file batches quickly
  • Allowing external and internal parties to contribute to a data file across organizations
  • Integrates well with other enterprise softwares (Word, Adobe, etc.)
  • File text search functionality needs continued improvement
  • Dropbox file security and fraud prevention needs improvement
  • Dropbox should continue to integrate with email and enterprise software interfaces for ease of use
Score 7 out of 10
Vetted Review
Verified User
  • Sync files
  • Quick sharing
  • Indexing
  • Backup
  • SIZE (of program on our servers, of data limit one can upload/download, etc.)
  • Too frequent updates. Several employees just got used to the user interface, then had to upgrade to different version/UI
  • At times complicated UI
Jeff Huisjen | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
  • Cloud based storage with easy access
  • Simple and easy to share files with other people
  • Easy to customize what files are stored locally or just online
  • Dropbox offers file sharing but lacks in true collaboration in some ways
  • From an organizational standpoint, Dropbox is a bit expensive
  • Because of the customization available, you need to know the program and the web client interface
Lisa Keyser | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • Ease of sharing files and folder both internally and externally
  • Rollback of several versions in case a file is modified by accident or overwritten
  • Trash management for files or folders that are accidentally deleted so they can be recovered painlessly
  • Smart sync so you don't need to worry about how much space is taken up on your device
  • Background syncing that happens without needing to do anything other than work
  • Though this hasn't been our experience, some contractors have had issues with files not syncing properly
  • Initial installation could be a bit more user friendly
  • Not a fan of the newest change that involves opening the Dropbox app instead of the folder by default
Return to navigation