Streamlined Cloud Backup with Impeccable Support
June 09, 2022

Streamlined Cloud Backup with Impeccable Support

Adam Friedli | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • Cloud Backup

Overall Satisfaction with Druva Data Resiliency Cloud (fomerly Druva inSync, Phoenix & CloudRanger)

Before Druva, we didn't have a cloud backup for our content in Office 365. We wanted a solution for this to give us extra insurance for mailboxes, OneDrive, and SharePoint. We also wanted an alternative solution for the Litigation Hold we had used within Office 365. Druva was able to check all of these boxes. We know that accidental deletions of files or emails are covered no matter what gives us great peace of mind.
  • Easy setup. Getting the platform up and running was very simple. Ongoing configuration as needed is also easy to follow.
  • Reliable notifications. The system of notifications is very flexible and thorough. We can ensure we get notified about the specific items we are concerned about.
  • Ongoing support. The support we experienced after the initial deployment is extremely impressive. The attention we receive and regular check-up meetings have not disappeared. We have a recurring meeting set up to go over any concerns. Any support requests have been handled quickly and sufficiently as well.
  • Product evolution. Druva continued to improve on the platform and send regular updates on features they are adding. It's very easy to keep up with this from the web dashboard after logging in. This is reassuring to see it's a living product and not something that will go stale.
  • Some inconsistencies in the interface. We mostly run into this while checking for errors in the different categories. The arrangement of options differs between Jobs, SharePoint, and Teams slightly. There are also some sections of the interface with an older look. This doesn't quite match up with the overall feel of everything else.
  • Initial mixup with license allocation. This happened at the very beginning of our deployment. We only needed Microsoft 365 licenses, but they also gave us Google licenses as well. It took some time to get this fully resolved. It didn't pose any actual issues for us though, so it was not a big deal.
  • We are able to assure users that their data is protected from mistakes. This was not something we could tout before deploying Druva.
  • Ultimately, we plan to replace Litigation Hold in Office 365 entirely with Legal Hold in Druva. Eliminating Litigation Hold will greatly simplify dealing with Inactive Mailboxes when someone returns before the hold period expire. This will save on time spent dealing with these situations and will allow time to be spent on other important tasks.
  • Recovering deleted OneDrive files is not only possible now with Druva, but it is very simple to do. We no longer have to tell people this isn't possible if someone has been gone long enough. Sometimes people don't know they need past files until it's too late, but that window has expanded now. People are very happy about this.
We are only protecting Office 365 content. Right now, this includes mailboxes, OneDrive, SharePoint, and Teams. It didn't take too long for it to do the initial backup sets to get a baseline. Since that has been set up, it continues backing up on the schedule and frequency we set up. It also picks up on new users, SharePoint sites, and Teams. We don't have to manually intervene for any of that. It's very self-sufficient. We do weekly checks to catch anything out of the ordinary unless notifications and reports show something abnormal. The notifications give us assurance that it is backing up what we intend it to back up.
We actually are not using this particular feature in Druva yet. We are aware it's there though, and they explained it to us during the onboarding and general overview. For now, we are planning on using DLP with Office 365. However, we might come back and assess Druva as an option to do this work instead since all of the data is already there.
We ended up getting recommended Druva from a consultant we have worked with before. After reviewing our requirements, they recommended Druva. This was mostly due to the feature set of what it can back up within Office 365. The lack of ingress and egress fees was also a standout feature of Druva. So, we did not evaluate Datto's solution. However, I had the worst salesperson experience with someone pushing Datto, and I felt it was worth mentioning to warn others about it. While this salesperson might not represent how Datto encourages people to sell their product, they wouldn't take no for an answer when told politely that we had already chosen a product. They kept pushing for a demo to prove they were better and ended up being somewhat insulting when the "opportunity" was turned down. I had to block their email address. I never had any experience like that at all during the evaluation and demo stages for Druva. I was pleasantly surprised with how they handled themselves. From my experience, this is what you can expect from Druva. I can't say much about Datto.
The implementation took about 3 months to set up and roll out. We stuck to the schedule and were able to get good cross-training during the process as well. By the time everything was set up, we also knew how to manage the platform and got off to a great start. We were very satisfied with how everything was carried out.

Do you think Druva Data Resiliency Cloud delivers good value for the price?


Are you happy with Druva Data Resiliency Cloud's feature set?


Did Druva Data Resiliency Cloud live up to sales and marketing promises?


Did implementation of Druva Data Resiliency Cloud go as expected?


Would you buy Druva Data Resiliency Cloud again?


I would say that Druva anyone concerned with backing up cloud data should consider Druva in their search. The platform is very flexible and can scale to various sizes of data. They also don't have ingress or egress fees for data moving around in the cloud. We hope this continues to be a selling point because it is great knowing your costs won't fluctuate while using the product other than license usage changing. The quality of ongoing support is also very important. That is not something every product can boast, so definitely keep our experience with this in mind while evaluating options.

Druva Data Resiliency Cloud (fomerly Druva inSync, Phoenix & CloudRanger) Support

Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
We did not purchase premium support. The general support that comes with the product covers what we need right now. We only use Druva right now for backups and we don't grant access to users. This keeps the implementation and usability simpler. If our needs expand, we might consider increasing the support coverage.
Yes - It was more of a user interface quick than a bug. We reported this not too long after our initial deployment was completed. We noticed it as we started to dig into the interface more. Our representative who kept up with us to make sure we were taken care of reported it to the design team. The interface did end up getting adjusted and more streamlined. That was a great demo of how responsive Druva support is. They definitely listen and legitimately take feedback into consideration.
We had a weird glitch pop up where licensing numbers we showing inaccurate counts. We reported it to our representative at the time and it was resolved in the same day. We also got a great explanation about what had caused it and why it should not happen again. Their support experience has been fantastic.
We have only been met with responsiveness and a passion to understand our issues so they can be resolved. It doesn't feel like a large company where you are just a number. They seem to understand how important a top notch support experience is to maintain customers. This is not always the case with larger companies. I'm always impressed when a larger company can deliver on a great support experience, especially after the initial sale is completed. This goes a long way in maintaining retention of customers.