July 06, 2017
Score 9 out of 10
Overall Satisfaction with Dynamic Yield
Dynamic Yield is used by three teams within the web trading function in Ocado General Merchandise. It is used mainly as a personalization software but also to implement changes to the websites which might have taken longer before.
- The support team is one of the best I have worked with. With any new software and business implementation, there are inevitably unforeseen teething issues. Dynamic Yield is always quick to react and even with problems that I couldn't see easy ways of fixing, there always are.
- The portal is very user-friendly.
- The code is very easy to amend and change to your business needs.
- The pre-set targetting rules can be more defined.
- It's given us good insight into our customer shopping habits.
- It's made a lot of our processes quicker as the team can change things quickly without having to ask other teams to do it for them.