Dynamic Yield

DY provides excellent personalization solutions for our brand and has significantly increases YOY revenue.

Great response timing from our Account Manager and support team.

- Product recommendations: easy to set up, ab test, tweak, personalize, create learnings, continuously optimize - Out-of-the-box solutions: huge amount of inspiration for any kind of campaign, based on ready-to-use templates that can be activated very quickly - Targeting possibilities - Last but not least the quality of support, customer attention, involvement and participation of the Dynamic Yield team to build truly successful use cases with us customers

Well suited: Fast prototyping and campaign iteration. Less well suited: Can't think of any

using Dynamic Yield to create shop the look carousel, social proof testing, personalization using affinity and deep learning

I've only used Dynamic Yield across Web Apps, and haven't utilized the product feed/recommendations due to the nature of the business having only a handful of products. But I've found it allows for reactive, creative campaigns to go out on the fly, and the amount of templates provides real autonomy for teams less experienced in working with tech teams or writing code. Using Dynamic Yield is well suited to teams with business users that are keen to see constant momentum, and be able to test concepts that would usually take a lot longer through development.

I'm having a great experience with the recommendations engine and a variety of strategies. Also, we use a lot of the AB testing capabilities and the option to work with custom audiences.

If you want to offer your users a personalized shopping experience, which meets their interests of the user, you have found a great personalization solution with DY. The handling is very easy and the impact is huge.

We’re running on a Single Page Application, so we were looking to partner with a technology vendor who can seamlessly integrate with SPA environments and allow us to dynamically modify, test, and personalize various elements on our app screens. Prior to Dynamic Yield, we were working with Optimizely and encountered huge challenges integrating with our SPA infrastructure.

Dyanmic Yield is great for creating powerful product recommendations that target any sized groups. The platform also make is easy to modify your website and optimize everything from copy variations to images to multi-touch point campaigns. Creating strategies is easy and it is then a question of selecting the type of recommendation you wish to implement to get the widgets in front of your site visitors.

The ticketing system is a little slow to fill out and repetitive in a couple places (where I initially thought I was wrong because I was repeating myself) but I could see how in some situations, that granular detail is necessary. The response time is usually around 24 hours for any queries to be investigated and addressed by the team. The

Dynamic Yield A/B testing is perfect for my business along with personalization tools. Within my organization it is best to prove a concept before implementing fulltime. This tool allows me to have measured success and clear data to bring to leadership.

My client success manager challenges my team and also provides strategies to capture revenue and segmented customers.

Growth experimentation, A/B testing, catering site content to different customers and regions, testing the efficacy of new features.

Our reps, both on the Success and Technical side, have been instrumental in helping us off the ground. They've been dedicated partners in coming up with, building, testing, executing, and measuring different campaigns.

Well suited for medium to larger sized companies who have some web development experience in house and have the time to dedicate to A/B testing.

When we've had issues with the platform, support has always been quick to respond and help our developer team solve any issues.

Dynamic Yield is a great platform for personalization. Personalization is where you win in the digital space, and Dynamic Yield delivers.

The people I work with at Dynamic Yield are amazing. When issues have come up with implementations or needing additional context, we have had great responses. This vendor wants their clients to succeed.

Dynamic Yield is best suited for our experience during our holiday season and sales. It makes it easy to handle multiple content and triggers to reach our goals.

I can only think of one instance where Dynamic Yield is less appropriate, that is when we have no promotions or sales going on.

Allison Schwartz, Customer Success Manager at Dynamic Yield has been nothing less than amazing and stellar! She really sets the standard for customer success and support. Their technical support is fast and reliable, and their educational resources are top of the line.

My personal use of Dynamic Yield is still quite limited. I have only been working directly with this platform for the last couple of months. In my limited experience, it appears that DY would be a fantastic solution when websites and reporting (i.e. GA integrations have been set up in a 'typical' manner). One of the clients I am presently working with has not followed best practice for many of these things and we are finding that we are struggling with data integrity (around source/location - is skewed due to two international sites each having hard redirects based on location). While I understand that technology platforms are generally built for the majority (customising a site for the few is a costly investment for little return) it would be great if there were some workarounds available for situations that are not-typical.

I think the support from Dynamic Yield is fantastic, the staff are knowledgeable and are always willing to go above and beyond in imparting information. The only reason that I haven't supplied a clear 10 is that the support is offered based on Northern Hemisphere time zones and as an Australian agency this means late nights and/or early mornings in order to access it!

At the beginning DY may seem a bit complicated but after a very short time it is super easy to work with it.
DY has a very great usability and it is very easy to set up different campaigns. What I like most is that campaigns are live in a few seconds and you can start measuring immediately.
We love the possibility to customize our Webshop for our costumers and are looking forward to go on with it in the future!

We experienced a great onboarding phase and the support afterward was (or still is) always there to help if there are any problems or specific questions.

Dynamic Yield is well suited in our company as it allows us to focus on specific customers and be able to sell more assets options to our suppliers.

The support from Dynamic Yield is great. They are always available and they really explain you any issues or anything which could be improved.

Great for easy testing and simple personalization. Also setting up custom templates to extend content like banners, pop ups and overlays that maybe aren't easily accessible in the already used shop environment are a great feature of dynamic yield. I wouldn't recommend it as a stand-alone analytics tool. It serves some data but without the right experience to put them into context it might leads to wrong assumptions.

The live chat is incredibly fast and very professional. Small issues are fixed immediately or a ticket is opened and solved in a matter of days on average.

DY is well suited for offer personalization based on user affinity; it's really easy to generate experiences based on these scores. For product recommendations, DY has a very impactful algorithm that generates a lot of user engagement thanks to relevant propositions. DY is less appropriate to deep dive into the data that is generated by the tool, for example, we could expect better DataViz about behavior on multiple touchpoints or product performance.

Chat is quite good and answers most of the questions you can have on setting an experience well.
CSM is also well experienced and is always suggesting best practices or relevant use-cases. Training with the DY team is also very interesting but it takes time to handle the whole solution as it's more complete and complex than a classic A/B testing tool.

Well suited for companies that want to offer personalized experiences to their users (Geographical location based for example). Also suited for companies that want to scale up their e-commerce results through a recommendation engine and rigorous testing.

They are quick to support and always point you in the right direction.

Dynamic Yield is an excellent digital customer experience tool with a robust decision engine using machine learning and predictive algorithms to provide personalization, recommendations, automatic optimization, and one-to-one messaging. It is well suited when targeted messaging needs to be quickly adapted and also to position the right product in the right place at the right time.

We have an excellent customer success manager who offers great solutions to our ongoing business challenges. We usually discuss these over bi-weekly calls but support is available anytime we should need it. There is also a dearth of online resources that coach users through how to use and maximise effectiveness of the tool.

Dynamic Yield fits in perfectly for us with our suite of tools and our testing agency. We primarily use it for A/B testing a smaller site visual edits (for which it is very useful indeed - as it prevents us needing to go to coders for some tweaks). The area that we need to expand into more is personalisation, and how we can use our marketing segmentation more seamlessly within Dynamic Yield - rather than having to create separate pools of people.

We are kept up-to-date on new features, and provided with ideas on elements to improve and how to meet our business objectives. Dynamic Yield have also been excellent in assisting with our CRO agency; training them and assisting in any queries they have in order to build and analyse our tests.

Having a bespoke platform has meant that at times, development costs can be expensive so having a tool like Dynamic Yield has been hugely beneficial for us to make quick changes to the site that allow customers to browse and purchase seamlessly.
In football, things change quickly and having a range of different experience templates allows us to adapt quickly to these changes to ensure our fans can browse the latest products and buy confidently.

The level of knowledge by the employees at Dynamic Yield. It's only natural we'll have questions and queries but everyone is so keen to support the growth of the Club. Our Account Manager has also been brilliant in her communications and recommendations to further grow our use of the tool within our sites.

Dynamic Yield is a great tool for optimizing and displaying content to web users. It could be even better if the platform is hosted on the same domain as the website, as adblock could block content shown through Dynamic Yield.(that is only if the user knowingly goes in to the settings and disabled third party content to display)

I've had nothing but good encounters with the support provided by the Dynamic Yield team. They're friendly, respond very fast and always helpful.

I would recommend Dynamic Yield to those companies who have been doing testing for some time and have the feeling that A/B testing is not enough for them anymore. In this scenario, a personalization tool like Dynamic Yield is a good "next step" to continue to improve the web or app performance.

I won't recommend starting using Dynamic Yield if you are just beginning with A/B test or doing CRO projects since there are cheaper alternatives and you won't probably use the tool on its full potential.