Dynatrace Usage for Omni Channel Services
January 30, 2019
Dynatrace Usage for Omni Channel Services
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Dynatrace
Dynatrace is used to diagnose, monitor and alert our omni channel applications. It is very vital that we have full visibility in the environment so we can be proactive in our monitoring space. Dynatrace time and again has given us that visibility needed in the environment. We have used it to get a handle on the services that are critical to the business.
- Purepath to diagnose a spike especially JVM.
- CPU spikes on our infrastructure including what our apps are using.
- Backend issues with bad indexes and broken queries are things that Dynatrace has proven to be good at.
- Tracing errors in our HTTP connections.
- Detail PurePath information when errors occur. This gives deep dive information on when it occurred and how it occurred including possible contributors to the issue.
- Under certain circumstances, the infrastructure that runs the applications might be having issues. Dynatrace is able to pinpoint these issues to allow administrators to troubleshoot easily.
- The backend has been mostly the centerpiece of most issues. Dynatrace is able to pull how long a query ran and if it timed out what actually caused it.
- The use of Dynatrace has helped prevent many applications' outages that could cost the company a lot of money
- The only issue is customer support which sometimes takes a bit of time to respond to issues that are of critical value to the company
- Business is very dependent on the data provided by Dynatrace in doing analytics of our business processes this is vital to the company
I have used Dynatrace only in an omnichannel environment and have not used others to compare with.