Getting Started with Dynatrace
January 31, 2019

Getting Started with Dynatrace

David Rippey | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Dynatrace

Dynatrace is used by several groups and applications at NatGen. I manage our claims application and we are a relatively new consumer of Dynatrace. However, I am seeing tremendous benefit from Dynatrace in providing me with valuable information at a glance, not to mention alerts and notifications of impending issues.
  • Dynatrace provides lots of information from several platforms at once, unlike any other product that I’m aware of. Infrastructure, databases, and networks are just a few of the platforms monitored for us.
  • Instead of providing GBs of useless information, Dynatrace understands how issues in different areas of your environment can contribute to problems with your users’ experience.
  • I particularly like Dynatrace’s root cause analysis, as that is what management cares most about, but more importantly, that’s where we need to focus our efforts to ensure it doesn’t recur.
  • In an environment with multiple groups and applications using Dynatrace, sometimes the problem reporting can result in a noticeable amount of “noise” to users. Not all problems affect my application.
  • Setting up the notifications and alerts isn’t the most intuitive.
  • I’m not always sure what products we’ve purchased when doing online research, so the specific tool may or may not be available for your use.
  • We have seen a decrease in user frustration since implementing Dynatrace because we are aware of issues and are able to resolve them before the users are even aware.
I like Dynatrace over SCOM because of its ability to provide meaningful information quickly, it's more easily installed and configured, and provides root cause analysis with a click.
I know a lot of organizations are "poor" in monitoring tools, but still may not have the overall efficiency provided by just one tool, Dynatrace.

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