Getting Started with Dynatrace
January 31, 2019
Getting Started with Dynatrace
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Dynatrace
Dynatrace is used by several groups and applications at NatGen. I manage our claims application and we are a relatively new consumer of Dynatrace. However, I am seeing tremendous benefit from Dynatrace in providing me with valuable information at a glance, not to mention alerts and notifications of impending issues.
Pros
- Dynatrace provides lots of information from several platforms at once, unlike any other product that I’m aware of. Infrastructure, databases, and networks are just a few of the platforms monitored for us.
- Instead of providing GBs of useless information, Dynatrace understands how issues in different areas of your environment can contribute to problems with your users’ experience.
- I particularly like Dynatrace’s root cause analysis, as that is what management cares most about, but more importantly, that’s where we need to focus our efforts to ensure it doesn’t recur.
Cons
- In an environment with multiple groups and applications using Dynatrace, sometimes the problem reporting can result in a noticeable amount of “noise” to users. Not all problems affect my application.
- Setting up the notifications and alerts isn’t the most intuitive.
- I’m not always sure what products we’ve purchased when doing online research, so the specific tool may or may not be available for your use.
- We have seen a decrease in user frustration since implementing Dynatrace because we are aware of issues and are able to resolve them before the users are even aware.
I like Dynatrace over SCOM because of its ability to provide meaningful information quickly, it's more easily installed and configured, and provides root cause analysis with a click.
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