Good overall product
February 06, 2020

Good overall product

Jonathan Kennedy | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Dynatrace

Dynatrace is used to monitor all of our critical systems including databases, VMware, Linux servers, rancher clusters, and cloud infrastructure. It is primarily used by operations and dev teams to troubleshoot and monitor our apps and systems. We need 100% uptime and Dynatrace helps us get there.

Pros

  • Service flow does a good job of showing the app-to-app dependencies and downstream issues.
  • Alerting and integration makes it easy to know when a critical problem arises.

Cons

  • Host license management is non-existent. Needs way better visibility and reporting.
  • Not much native support for web-methods.
  • It lowered our MTTR with faster identification of issues.
Every product has its strengths and weaknesses. Dynatrace was the strongest overall competitor and had the best suite of features.
The only thing holding support back from being a 10 is that we have many RFEs that would greatly benefit all Dynatrace users but are not even on the roadmap.

Do you think Dynatrace delivers good value for the price?

Yes

Are you happy with Dynatrace's feature set?

Yes

Did Dynatrace live up to sales and marketing promises?

Yes

Did implementation of Dynatrace go as expected?

Yes

Would you buy Dynatrace again?

Yes

Dynatrace does great at baselining applications and letting you know when an app is outside of its normal thresholds. We have legacy apps that throw errors all the time and need to be able to ignore the normal amount of errors. The frequent issue functionality solves this problem.

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