Dynatrace is a solid tool for providing insight into your apps and dependencies
February 06, 2020

Dynatrace is a solid tool for providing insight into your apps and dependencies

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Dynatrace

Dynatrace is being used primarily by our business and product engineering operations teams. Its an initiative owned by the operations team, which we also share out to the dev teams to also use. Its primary goal in our setup is to provide monitoring insight to certain application stacks and to perform synthetic monitoring. We look for the tool to provide insight into dependencies, during incident troubleshooting, and to perform just overall health checks.

Pros

  • Dynatrace is pretty solid with root cause identification. Even if it's not hooked into the entire platform, it can analyze the flows of data in and out of the app and server to form a picture of where there might be unusual slowdowns or other errors. This can help speed up the time needed to troubleshoot incidents.
  • The dependencies breakdown is useful to seeing a high level flow of how data can travel between multiple dependent applications and how performance of that data can potentially degrade.

Cons

  • The UI can feel a little crowded and hard to pick up on the fly. I think it has to do with the wealth of features that are available, but it still makes it difficult for non-technical and even some technical teammates to pick up and run with.
  • The organization of access for various aspects of data is robust, but also seems a little too open in a way. It requires dedication and oversight to make sure new applications are being added in a similar way so that the access to see the data is consistent with the other applications.
  • Dynatrace has reduced the manhours required to troubleshoot certain incidents, but it hasn't eliminated it completely. This might be partially due to a lack of full across-the-board adaptation on the platform.
The team was very helpful with any questions we had during the trial period.

Do you think Dynatrace delivers good value for the price?

Yes

Are you happy with Dynatrace's feature set?

Yes

Did Dynatrace live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Dynatrace go as expected?

I wasn't involved with the implementation phase

Would you buy Dynatrace again?

Yes

Dynatrace would be well suited for platforms where a large variety of applications and services are interacting at any given time. Given the complex nature of inter-app communications, identifying root causes and how the downstream impact of certain performance issues can be a bit more difficult with other non-APM style solutions. However, if you have a set-up where there is a heavy emphasis on legacy style infrastructure monitoring, Dynatrace might not quite fulfill your existing needs completely. There will be some gaps based on infrastructure focused monitoring, but this likely depends on your current implementation.

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