EaseCentral is just okay
February 29, 2020

EaseCentral is just okay

Rachel Davison | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User

Overall Satisfaction with EaseCentral

EaseCentral is being used as our benefits portal. Human Resources uses this system with our employees for open enrollment, and also for newly eligible employees. It file feeds the enrollments to our carriers after their enrollment is complete. EaseCentral has saved us a lot of time and effort when it comes to enrollment.
  • Ease of use
  • Videos for training
  • It's customizable
  • Setting a date parameter on a report isn't an option.
  • Some things are not customizable.
  • Some of the integration with carriers doesn't work as seamlessly as it should.
  • It has saved time not doing paper enrollments.
  • It has caused inaccurate reporting.
  • Employees enjoy the self-service of enrollment.
We used Selerix BenSelect for a brief amount of time (we were able to use the system free of charge because our brokers at the time offered it). It wasn't quite as user-friendly/easy to figure out, but it definitely offered better reporting capability. The file feeds seemed to work fine.
I've never had to call support for EaseCentral. Our broker typically handles any questions we have.

Do you think Ease delivers good value for the price?

Not sure

Are you happy with Ease's feature set?

No

Did Ease live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Ease go as expected?

No

Would you buy Ease again?

No

Ease Central is nice to have if you need something and aren't too picky. It is helpful to have the availability of file feeds - so that's a lot less work and time put in for benefits enrollments, but it seems to take a long time to get the feeds set up properly. Also, the reporting capability does not allow for a date parameter, which really throws off reporting. If you're a small company, it works okay. I don't think a large company would be at all happy with this.