Item: Ease
Rating: 4
Author: Rachel Davison

Overall Satisfaction with EaseCentral

Use Cases and Deployment Scope

EaseCentral is being used as our benefits portal. Human Resources uses this system with our employees for open enrollment, and also for newly eligible employees. It file feeds the enrollments to our carriers after their enrollment is complete. EaseCentral has saved us a lot of time and effort when it comes to enrollment.

Pros and Cons

Pros

Ease of use
Videos for training
It's customizable

Cons

Setting a date parameter on a report isn't an option.
Some things are not customizable.
Some of the integration with carriers doesn't work as seamlessly as it should.

Return on Investment

It has saved time not doing paper enrollments.
It has caused inaccurate reporting.
Employees enjoy the self-service of enrollment.

Alternatives Considered

Selerix BenSelect

We used Selerix BenSelect for a brief amount of time (we were able to use the system free of charge because our brokers at the time offered it). It wasn't quite as user-friendly/easy to figure out, but it definitely offered better reporting capability. The file feeds seemed to work fine.

Support Rating

I've never had to call support for EaseCentral. Our broker typically handles any questions we have.

Key Insights

Do you think Ease delivers good value for the price?

Not sure

Are you happy with Ease's feature set?

Did Ease live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Ease go as expected?

Would you buy Ease again?

Other Software Used

ADP Workforce Now, Microsoft Office 365, Microsoft Teams

Likelihood to Recommend

Ease Central is nice to have if you need something and aren't too picky. It is helpful to have the availability of file feeds - so that's a lot less work and time put in for benefits enrollments, but it seems to take a long time to get the feeds set up properly. Also, the reporting capability does not allow for a date parameter, which really throws off reporting. If you're a small company, it works okay. I don't think a large company would be at all happy with this.

Comments

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EaseCentral is just okay