EMS - it truly is a one size fits all software!
Updated June 24, 2022
EMS - it truly is a one size fits all software!
Score 4 out of 10
Vetted Review
Verified User
Overall Satisfaction with EMS Software
We use EMS on a department level for room scheduling in our student center. In addition to scheduling, we can provide room usage reports to upper university management.
- Invoicing
- Reports
- Scheduling
- Make it easier to select multiple rooms on a reservation
- Create a common list of reports
- Easier every day user interface
- Without EMS, our department would not be able to efficiently manage room usage and reservations.
- EMS provides accurate room rental income.
- EMS is the main software used within our department. It is sole source of room rental management.
We have not used any other software.
Using EMS Software
5 - Our office schedules meeting rooms for a university student union. We schedule rooms for groups of 1-3 people to large events of 700. These events are sponsored by on campus and the community.
1 - Our university IT department has a specific staff member that is assigned to support this software. He monitors the roll out of EMS updates and patches as well as any network problems that arise. He works well with the software company to iron out any glitches or bugs during an update. He has a background of server support and programming.
- Maintain room reservations and set up needs for organizations utilizing the student union space.
- Provide daily event set-up details for our staff.
- Generate invoicing and accounts receivable records.
- We linked EMS to electronic paper signs that are mounted outside of each room.
- The software provides a wealth of information about events held in the building. Detailed reports can be generated with a few clicks of the mouse.
- The automated reporting features have saved so much time!
- EMS can be linked to touch screen wayfinding signs. We hope to replace daily event schedules with large monitors on each floor.
- We plan to move into the cloud-based version of EMS. This is an exciting tool for our staff as well as our online users.
Evaluating EMS Software and Competitors
- Product Features
- Product Usability
- Product Reputation
I was not involved in the evaluation and selection process so I cannot speak to the evaluation of other software.
EMS Software Implementation
- I was not part of the implementation of the software.
EMS Software Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
Yes - There have been a few minor bugs with the software. The process to report a claim was easy and the response time was immediate.
We had an issue with linking our Epaper Signs to EMS. Although this issue wasn't on the end of EMS, their support team went out of their way to troubleshoot potential issues with our IT department. EMS came to our rescue and solved our glitch! They were extremely helpful and courteous!
Using EMS Software
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- It is extremely easy to enter new customers and reservations. You can add new information on the fly.
- The reporting feature has several time saving functions. The reports can also be customized.
- Web based uses can be quickly added to allow customers to book their own reservations.
- It is difficult to find specific settings such as changing the numbering system on invoices.
- It can be frustrating when figuring out what fields to use when configuring new reports.
Yes, but I don't use it
EMS Software Reliability
Integrating EMS Software
- Visix Epaper Signs
Our IT department had some difficulty integrating Epaper Signs with EMS. There was no issue on the EMS software side. It was more complicated to configure the Visix software.