Item: Engagor (discontinued)
Rating: 8
Author: Mathieu Pereira

Use Cases and Deployment Scope

There’s one person responsible for each online shop. Although managing the three Swiss languages (French, Italian, and German) can be quite tricky, we organize the multi-language incoming messages effortlessly by sorting them under separate Smart Folders. By creating a separate Smart Folder for each shop, we structure the way we reply to all incoming mentions and delegate responsibilities. By centralizing all aspects of social media management in Engagor, we are able to dedicate time and attention to each individual interaction and provide all customers with a smooth and very reactive reply.

Pros and Cons

Gather all social media interactions in one single interface.
Automatically dispatch social media interactions and delegate responsibilities.
Being able to post to all social media from one single interface
Live support extra reactive. Cool staff.

Mobile app isn't complete. Not possible at the moment to easily post pictures to all social media.
Sentiment analysis does not work well in French or German.