Great real-time platform for social customer service and engagement
August 17, 2015

Great real-time platform for social customer service and engagement

Mathieu Pereira | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version


Overall Satisfaction with Engagor

There’s one person responsible for each online shop. Although managing the three Swiss languages (French, Italian, and German) can be quite tricky, we organize the multi-language incoming messages effortlessly by sorting them under separate Smart Folders. By creating a separate Smart Folder for each shop, we structure the way we reply to all incoming mentions and delegate responsibilities. By centralizing all aspects of social media management in Engagor, we are able to dedicate time and attention to each individual interaction and provide all customers with a smooth and very reactive reply.
  • Gather all social media interactions in one single interface.
  • Automatically dispatch social media interactions and delegate responsibilities.
  • Being able to post to all social media from one single interface
  • Live support extra reactive. Cool staff.
  • Mobile app isn't complete. Not possible at the moment to easily post pictures to all social media.
  • Sentiment analysis does not work well in French or German.
6 - Social media managers
  • Time saving
  • More time for analysis
Smooth interface, pricing
Satisfied at the moment by that solution compared to our current needs.
Engagor is not suited for small organizations.

Engagor (discontinued) Feature Ratings