Item: EPAY Systems
Rating: 10
Author: Alejandro "Alex" Santana

Use Cases and Deployment Scope

At Fortis Lux, EPAY is how we are automating the financial planning and paying process. Each client is distinct and so are the financial plans. The financial planning department at Fortis Lux sends financial planning invoice emails via EPAY. The first step is to enter the client's name, email address, and the amount charged. While many clients pay the entire financial planning fee all at once, some clients prefer to pay half up front and half at plan delivery. The EPAY system allows for one-time manual or reoccurring payment plans. EPAY is ideal because credit cards are accepted. Occasionally, a client will need to change their credit card information. In this case, there is a simple walkthrough to update the payment method information.

Pros and Cons

Templated emails notifying clients of invoices.
Tracking of invoices outstanding and invoices paid.
Accepts credit cards or debit cards.
User friendly, particularly with viewing and paying invoices.

Auto resend invoice email to client.
Start automatically quarterly payments on a specific date, not just the beginning of the quarter.
Ability for advisor to refund and terminate reoccurring EPAY invoices.

Return on Investment

Overall business tracking is better which translates to more closed cases.
The total planning fee is increasing partly because of the concierge style of the invoice system.
White glove service is improved because of the layout and performance of EPAY.

Alternatives Considered

EPAY is completely digital. There are no paper documents used. EPAY has a platform for the client. The client can actually log in and see their invoice and make changes to their payment method. Originally, we were using our internal company fee-charging service. This service was paper-based and required manual entry into the tracking system. There were no automatic follow-up emails to unpaid accounts. Tracking the total fees charged was arduous and EPAY makes it simple and clean.

Key Insights

Do you think EPAY Systems delivers good value for the price?

Yes

Are you happy with EPAY Systems's feature set?

Yes

Did EPAY Systems live up to sales and marketing promises?

Yes

Did implementation of EPAY Systems go as expected?

Yes

Would you buy EPAY Systems again?

Yes

Other Software Used

eMoney Advisor, Salesforce Field Service (Click Field Service Edge), Microsoft Teams

Likelihood to Recommend

I am able to track which of my clients have paid their invoices and which have not. The number of days that the EPAY invoice is outstanding is easily accessible. The date the original invoice was sent is displayed. The initial form to complete in order to send the EPAY is so simple a caveman can do it. Just need the client's name, email, and the amount of the invoice. The automated follow-up emails to the clients who have not paid are helpful.

Please press "Pay" when done.

Modules Used

Overall Satisfaction with EPAY Systems