Epicor Review
May 01, 2018

Epicor Review

Paula Staples | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Software Version

Epicor ERP On-Premises, Version 10 or later versions

Overall Satisfaction with Epicor ERP

Epicor is being used across the business in two of the countries where we operate. We have a plan to roll out to all countries. While the implementation has brought us many benefits, it is fair to say that we have a lot of continuous improvement to work through to realise all of the benefits an ERP solution can deliver.

Pros

  • Provides mostly error-free key functionality.
  • Provides tool kit to enable us to develop our own queries and reports.

Cons

  • Consultancy - we are still suffering from the poor advice by Epicor consultants we were given during our implementation.
  • Consultancy - it is near impossible to get prompt consultancy support from Epicor.
  • Account Management - I don't feel like a valued customer of Epicor and my requests are not dealt with promptly.
  • Epiccare - some tickets are handled promptly and well, but sometimes the responses feel like delaying tactics e.g. we report a problem that has caused a data anomaly that we say we cannot replicate and the reply comes back to ask us to replicate it!
  • Our Epicor installation has not yet achieved all of the objectives that we set at implementation.
No, not yet
We do not use Customer Relationship Management, Enterprise Content Management, Human Capital Management or Business Intelligence.
We do use Planning and Scheduling but due to some poor advice from Epicor Consultants during our implementation we are still making changes to get the system to fully schedule our operations
We do not use the cloud
We have yet to fully evaluate the success of Epicor in our smaller operations
As stated above, we do not feel valued as a customer and we have had problems trying to obtain consultants through Epicor.
We are also disappointed that a number of products that were recommended to us at implementation and which we bought are no longer supported by Epicor and there is no financial incentive for us to move to the new offering.
I was not part of the team that selected Epicor
Epicor works well for key business functions, raising POs, raising manufacturing jobs, performing accounting transactions etc. Some features exist but are not used e.g. there is a facility to record an expiry date on a lot. However, MRP is quite happy to suggest we use the product beyond its expiry.

Epicor Kinetic Feature Ratings

6.0
Accounts payable
6
Accounts receivable
6
Global Financial Support
6
Primary and Secondary Ledgers
6
Journals and Reconciliations
6
Configurable Accounting
6
Standardized Processes
6
7.0
Cash and Asset Management
6
Travel & Expense Management
Not Rated
Budgetary Control & Encumbrance Accounting
Not Rated
Period Close
8
5.3
Inventory tracking
5
Automatic reordering
5
Location management
6
5.8
Pricing
6
Order entry
7
Credit card processing
Not Rated
Cost of goods sold
5
Order Orchestration
5
Not Rated
Pay calculation
Not Rated
Benefit plan administration
Not Rated
Direct deposit files
Not Rated
7.0
Dashboards
7
Standard reports
7
Custom reports
Not Rated
Not Rated
API for custom integration
Not Rated
Plug-ins
Not Rated
4.0
Role-based user permissions
5
Single sign-on capability
3
Not Rated
Award Lifecycle Management
Not Rated
Not Rated
Budgeting and Forecasting
Not Rated
Project Costing
Not Rated
Cost Capture
Not Rated
Capital Project Management
Not Rated
Customer Contract Compliance
Not Rated
Project Revenue Recognition
Not Rated
Not Rated
Project Planning and Scheduling
Not Rated
Task Insight for Project Managers
Not Rated
Project Mobile Functionality
Not Rated
Definable Resource Pools
Not Rated
Not Rated
Bids Analyzed and Compared
Not Rated
Contract Authoring
Not Rated
Contract Repository
Not Rated
Requisitions-to-Purchase Orders Integrated
Not Rated
Supplier Management
Not Rated
Not Rated
Risk Repository
Not Rated
Control Management
Not Rated
Control Efficiency Assessments
Not Rated
Issue Detection
Not Rated
Remediation and Certification
Not Rated
Not Rated
Transportation Planning and Optimization
Not Rated
Transportation Execution Management
Not Rated
Trade and Customs Management
Not Rated
Fulfillment Management
Not Rated
Warehouse Workforce Management
Not Rated
Not Rated
Production Process Design
Not Rated
Production Management
Not Rated
Configuration Management
Not Rated
Work Execution
Not Rated
Manufacturing Costs
Not Rated
1.0
Forecasting
1
Inventory Planning
Not Rated
Performance Monitoring
Not Rated
Not Rated
Proposal Management
Not Rated
Product Master Data Management
Not Rated

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