Epicor Cheerleader

Currently use Epicor ERP in all of our manufacturing, customer service, finance and engineering departments, some sales also included. Our next phase is to merge Epicor with Salesforce to have it be more seamless. Has addressed and taken care of manual record keeping, spreadsheets, communication and error. True MRP with exploded BOM instead of flat BOM which we had before.

We have not yet gotten into machine monitoring, diagnostics or learning. The dashboards alone are amazing and have made work more productive and accurate. Having the tools and information you need to do your job has given us opportunity to be more proactive than reactive.

Currently using planning and scheduling along with forecasting, capabilities. Having the ability for the computer to know which model may not have a part arrive in time so it can properly be scheduled helps us with visibility instead of finding out you are short a part right at the time you need it. Having dashboards to let us physically see if an operation is taking longer than it should etc gives us the opportunity to manage by exceptions instead of spot checking or waiting for a bottleneck.

When you purchase technology and bring it home, it is quickly outdated. Cloud has easier update/upgrades, as well as access. Anywhere you have an internet connection including cell phones/tablets/computers etc., you have access as if you were sitting at your desk at work. Notifications can be set to cell phone so even when out of the office you don't have to check your email, you can get a quick text, answer it and have it be done. Sales has access from anywhere on the road at anytime zone. Cloud has multiple backups so even if electricity lost you have access on cellular devices. Your information is safe.