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Epicor HCM Review 3 of 10
Epicor HCM Review: "Not just Epicor, EpiHARDcor! Best ERP/HCM that i've used to date"
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Updated July 14, 2016

Epicor HCM Review: "Not just Epicor, EpiHARDcor! Best ERP/HCM that i've used to date"

Score 9 out of 101
Vetted Review
Verified User
Review Source

Software Version
E10

Overall Satisfaction with Epicor HCM

Epicor is being used across the company to handle everything from manufacturing schedule to projects to time and expense tracking. It is a lot more detailed than anything that we've used before- allowing us to track very granular efficiency by employee, department, and company. Being able to identify weaknesses in the way that people and resources are scheduled helps to make the entire operation run smoother.
  • Timesheets show everything that time has been charged to in a quick glance. There is a lot of information displayed onscreen and is very easy to decipher.
  • Employees charge their time on a well-designed front end program, and data is gleaned from that and dispersed into the various timekeeping and expense tracking modules.
  • The abilities to charge time to direct, indirect and downtime are all valuable- see where time is being spent and use it as a coaching tool.
  • Graphical representations of data would be appreciated, as it would make analysis more streamlined
  • Not sure that this would be a useful program for a company with all exempt employees
  • Personalization of screen layouts should not cause issues with the database, but they have been seen to cause that
  • Epicor has definitely given me more visibility to what my employees are doing with their time, and will allow much more impactful coaching opportunities
  • I like the ability to run reports on such a huge selection of data, including everything from time allocations to lead time quoting
  • The learning curve is rather steep, and can cause issues as you and the company get up to speed with how the modules work (or don't work), especially the way that you expected them to.
We evaluated five total systems, and decided on Epicor because of the user interface, deep data tracking, and overall fit for our company. The vetting process took several months, and everyone who would have a stake in the new system was involved and had input.
The most important thing to ask during the selection process is that if the program you are seeing is everything that is included in the product that you're going to purchase. As with most ERP systems, there are a lot of add-on modules that can be purchased, and you want to make sure that everything that you need and expect to be ready at go-live is going to be A) included and B) functional in the final product. Epicor can, at times, be not well suited to in-house rework, but is very user friendly when it comes to job creation and management.

Epicor HCM Feature Ratings

Employee demographic data
9
Employment history
9
Job profiles and administration
8
Workflow for transfers, promotions, pay raises, etc.
10
Organizational charting
5
Pay calculation
6
Support for external payroll vendors
7
Benefit plan administration
7
Direct deposit files
7
Salary revision and increment management
8
Reimbursement management
8
Approval workflow
8
Balance details
8
Annual carry-forward and encashment
8
View and generate pay and benefit information
9
Update personal information
9
View company policy documentation
9
Tracking of all physical assets
9
Report builder
7
Pre-built reports
7
Ability to combine HR data with external data
7

Using Epicor HCM

Users and Roles

100 - Manufacturing, supply chain, sales, service

Support Headcount Required

Epicor HCM Implementation

Implementation

7
As stated earlier, you won't find all of the problems and things that you would like to improve on until you implement. After go-live, you then will have a long period of adjustment as you get the data and processes to work the way that you really want them to.

Implementation Details / Implementation Partner

  • Vendor implemented
  • Implemented in-house

Implementation Phases

Yes - A long period of time was used for individual training and sandbox development. Each people who would be owning a process was given their assignments and then tasked with improving the process and working to identify any shortcomings or needs that could be addressed before go-live.

Change Management Lessons

Change management was a big part of the implementation and was well-handled - Timelines are never what you think they're going to be. If you expect implementation in a year, it's going to take two. Always plan for unexpected bumps in the road, and there will be with ANY implementation.

Implementation Issues

  • Cutover and everything involved with that

Epicor HCM Support

Support

6
There have been a lot of issues with it at first, but we've been figuring a lot of them out on our own. Needing patches to the program though is something that I didn't expect to happen as often as it does.

Epicor HCM Customer Support Pros and Cons

ProsCons
Knowledgeable team
Kept well informed
Support understands my problem
Poor followup
Escalation required

Exceptional Examples of Epicor HCM Support

At go-live, we had great support from the company who helped us get through some major obstacles that popped up at the absolute last minute, and allowed us to continue serving our customers and keeping our employees busy.

Epicor HCM Reliability

Scalability

7