eTapestry is good for the right organizations
August 01, 2014

eTapestry is good for the right organizations

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with eTapestry

We use eTapestry for our small nonprofit in order to keep track of donors. We use it to pull reports, understand giving trends, and plan new fundraising campaigns. We primarily use it for analytics, and we could be doing more with it. It's help us understand historical giving levels and identify where we may have opportunities to grow donors.
  • Premade reports make it easy to pull data and create lists
  • Customer support is responsive and helpful
  • Good integration options for sending emails, online donations, etc.
  • Can be overwhelming for people who aren't tech savvy
  • Set up took longer than anticipated (importing data)
  • May take users some time to acclimate to the user environment (it's not 100% intuitive) because of its complexity
  • Donor reporting has become easier and more accurate
  • We have more access to data and can make better decisions
  • We have better visibility in to who our most important donors are
We didn't actively compare any other competitors.
We are currently evaluating the need. It's possible our organization is still small enough that we don't need all of the power that eTapestry offers, so we may seek a smaller, more cost-effective solution for our size.
It's good for organizations that are managing a few thousand donors or more. We may be on the slightly small end of organizations that use this platform. It's great because it's in the cloud/online, and we have board members in multiple locations who can get in and use the data. Organizations should ask a lot of questions to determine if this product is right for them.