Item: Eventbrite
Rating: 9
Author: Ori Blitstein

Overall Satisfaction with Eventbrite

Use Cases and Deployment Scope

I utilized Eventbrite to register for a music industry panel in the last year. It's simple, trusted, and well known. I have never had issues with the platform, either as a user or as an event planner. With COVID, I have been able to stay connected with industry professionals via events listed on the platform.

Pros and Cons

Pros

Easy to find relevant events
The checkout process is simple
Accessing your credentials is intuitive

Cons

The app could utilize better push notifications
Data reporting is not as granular as it should be

Most Important Features

POS integration
CRM developement
Community management

Return on Investment

Helps reach customer community
Provides a turnkey solution to attendee data
Cheaper than most enterprise event platforms

Alternatives Considered

ShowClix

Both are wonderful tools. Eventbrite has more recognition among non-professional event planners. While the features stacked up nicely, it was the familiar navigation and UX that put Eventbrite over the edge.

Key Insights

Do you think Eventbrite delivers good value for the price?

Yes

Are you happy with Eventbrite's feature set?

Yes

Did Eventbrite live up to sales and marketing promises?

Yes

Did implementation of Eventbrite go as expected?

Yes

Would you buy Eventbrite again?

Yes

Other Software Used

Asana, Box

Likelihood to Recommend

Overall, Eventbrite is the gold standard and should be the benchmark any event producer--physical or digital--should base their decision on.

Well suited for small- to medium-scale events with fewer than four ticket types.

Not well suited to large, multi territory, data intensive events. For the level of effort to customize Eventbrite, it's worth considering a more rigorous enterprise solution.

Comments

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Casual event planner--Eventbrite is awesome!