Item: Eventbrite
Rating: 1
Author: Verified User

Overall Satisfaction with Eventbrite

Use Cases and Deployment Scope

I organize events for various organizations.we organized a fund raising diner for our group and it was a donation based event with limited seating so the price of the event was free. Eventbrite loaded us up with false information making the event look full, this caused the event to be a failure. I will never use them again.

Pros and Cons

Pros

Ease of use

Cons

Accurate statistics
Proper email notification of purchases

Most Important Features

Accurate counts
Accurate list of attendees
Information I can rely on.

Return on Investment

Our expenses were higher than needed due to inaccurate reporting
Only the final report, that came after the day of the event was accurate
Eventbrite loaded the list with false emails making the event look full

Usability

If you don’t get good information out, any usability rating is useless. The event was a fund raiser and accurate information is important. I found after the fact that Eventbrite would do this to groups they disagree with.

Alternatives Considered

I am searching for a new vendor.

Key Insights

Do you think Eventbrite delivers good value for the price?

Are you happy with Eventbrite's feature set?

Did Eventbrite live up to sales and marketing promises?

Did implementation of Eventbrite go as expected?

Would you buy Eventbrite again?

Other Software Used

ServiceMax

Likelihood to Recommend

I am rating this service as low as possible. We were planning a spaghetti dinner and needed the information for buying decisions. The email counts did not line up with the reported counts. I have the spreadsheets From Eventbrite as we moved through the process. There were many numeric swings, on was even less than the previous download. I also received reservations after the event was showing sold out.

Eventbrite Feature Ratings

Comments

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Highly Inaccurate counts for our event