Good Advocacy Tools, Poor Email
June 11, 2021

Good Advocacy Tools, Poor Email

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with EveryAction

We use EveryAction across our whole organization for advocacy, email, and development (from individual giving to tracking grants and corporate donations). We were primarily interested in it for our ability to help constituents take advocacy actions--sign petitions, write letters to their lawmakers, etc. The whole organization uses EveryAction, but it is primarily our communications and development departments that lead use.
  • Advocacy actions (writing letters to members of Congress)
  • Fairly good customer service
  • Account management has been very poor
  • It is expensive in comparison to other tools, and pricing is opaque
  • Email tools are weaker than competitors; deliverability is poor
  • Able to track constituents across their advocacy actions, email opens, and donations. A whole system approach.
  • Fundraising has a decent ROI but again, email deliverability is a problem that affects that.
We were happy with implementation but we did so when EveryAction was new and growing and we got a lot of support. The account support has had a lot of turnover since then, and I cannot vouch for how it would be. We also moved to EveryAction when our organization was new, and so we didn't have nearly as much data as we do now.
Occasionally, the system is down but there is always good communication around outages.
The ability to let individuals take advocacy actions, including petitions, letter writing, and social media, has been very helpful. Fundraising is pretty standard. Email is the weakest part of the system.

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We selected EveryAction for its balance of ease of use, customer support, advocacy tools, and price.
EveryAction works well for organizations focused on advocacy. Its email tools are much less developed and deliverability is very poor compared to other CRM systems.