AI and Automation is the future of marketing and Exceed.ai is delivering!
May 13, 2020

AI and Automation is the future of marketing and Exceed.ai is delivering!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Exceed.ai

We use Exceed.ai in several use cases:
1. Nurture our leads in our marketing automation.
2. Follow up with leads that downloaded content, attended an event or visited us at a trade show.
3. Follow up with leads who downloaded content.
4. Qualify inbound lead which we are unsure if they are right for us.
  • Lead followup (out of office, talk to me later, etc.)
  • Schedule meetings with qualified leads on reps calendar
  • Campaign analytics, like how many contacts were interested, left the company, wrong person and what questions have been asked
  • Exceed.ai has lots of insights about the conversations we are having with our prospects and leads. They can do a better job serving this data to the end user
  • Find new customers from our existing marketing automation, without adding head count. We re-cooped the annual price in one month.
  • Saved valuable SDR time, I would say 15-25%.
Exceed is flexible and configurable. The assistant actually scheduled meeting on reps calendars and it supports both chat and email. Great value to money and flexible business terms. And, I was amazed how good the NLP works.
They walked us through every step of the process to make sure we succeed. I had to ask them to stop meeting every week!
When we did have problems, they jumped on it and fixed it within 1-2 days. I had a dedicated CSM who really cared that we succeed. They also have chat support where we can easily ask questions.

Do you think Exceed.ai by Genesys delivers good value for the price?

Yes

Are you happy with Exceed.ai by Genesys's feature set?

Yes

Did Exceed.ai by Genesys live up to sales and marketing promises?

Yes

Did implementation of Exceed.ai by Genesys go as expected?

Yes

Would you buy Exceed.ai by Genesys again?

Yes

It is a best fit for companies who have lots of inbound leads and need to qualify them before handing them over to humans. Any time you are trying to scale your lead engagement with people you will have diminishing returns. That's where Exceed.ai and its automation comes in.