A great tool I hope to use again in the future
October 27, 2014
A great tool I hope to use again in the future

Score 10 out of 10
Vetted Review
Verified User
Software Version
Sysomos Expian (legacy)
Overall Satisfaction with Sysomos Expion
I am not using Expion at my current organization, but I was in the middle of evaluating it for purchase at my previous agency before I left, and had used daily it at the company prior to that.
At the company where I used it daily, I was the main user with our clients checking in weekly to make content approvals. It was incredibly helpful in organizing, publishing, and measuring the success of our social content across Facebook and Twitter. At this time, many of the features that are now available natively, such as content scheduling and post editing, were not available so this tool made it possible. However the most useful part to us was being able to measure our ROI across networks as well as compare against competitors and industry averages.
At the company where I used it daily, I was the main user with our clients checking in weekly to make content approvals. It was incredibly helpful in organizing, publishing, and measuring the success of our social content across Facebook and Twitter. At this time, many of the features that are now available natively, such as content scheduling and post editing, were not available so this tool made it possible. However the most useful part to us was being able to measure our ROI across networks as well as compare against competitors and industry averages.
Pros
- I was responsible for providing a detailed analytics dashboard to my clients on a weekly, monthly and yearly basis. Expion made this process very easy because I was able to simply export all of our data into Excel and otherwise make very easy to understand presentations.
Cons
- It has been a while since I've used the product on a regular basis, so I'm not aware of current pain points.
Expion seemed to me, when it was last presented in early 2014, to be the most comprehensive of all other platforms, when it came to publishing, measuring, and listening. Many other platforms seemed to either specialize in just one social network or could only tell a particular part of the social story.
Using Sysomos Expion
Sysomos Expion Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support cares about my success Quick Initial Response | None |
Not Available
When I was evaluating this product for purchase, the sales team was very helpful in sharing concise and easy to understand documents for me to share with my team. They were also very patient and I never felt hurried or hassled. Whenever I wanted to test a feature they were able to show me with no problem.
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