A robust all-in-one social media management solution
Anonymous | TrustRadius Reviewer
May 29, 2018

A robust all-in-one social media management solution

Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Falcon.io

Falcon is being used by our organic social team to consolidate scheduling and community management. It's a very robust tool that allows us to organize social effort across multiple stakeholders.
  • Bulk upload for FB and TW. We post 4-5 times per day, per channel in some cases.
  • Scheduling. Very convenient to see everything aggregated into a calendar view.
  • Community management. Engage is probably one of the strongest modules. It aggregates everything from all channels.
  • Better support for Instagram community management. We'd like to be able to reply directly to comments.
  • Instagram bulk upload. This is a big channel for us, so we'd love to be able to bulk upload. It would save us a lot of time.
  • Platform speed. Occasional lag, especially in Engage.
50 - Organic social media
  • Positive: workflow improvements and efficiencies resulting from having everything in one place.
  • Positive: Community team communication has improved, as all team members are on the same platform and can more quickly coordinate campaigns and community management.
  • ROI: Having all features consolidated saved us additional fees on extra services we'd need if we didn't use Falcon
Falcon is a much more robust tool, with significantly better scheduling and community management. Their Engage module is miles ahead.
Really great for consolidating and reviewing schedule across channels and for community management. Not great for managing several communities managers in terms of accountability and performance tracking.

Falcon.io Feature Ratings

Sentiment analysis
4
Broad channel coverage
Not Rated
Content planning and scheduling
7
Audience targeting
Not Rated
Workflow management
Not Rated
Customer interaction histories
6
Bulk actions
Not Rated
Campaigns and promotions
Not Rated
Twitter
10
Facebook
10
Google+
10
Instagram
6
YouTube
8
Campaign success analytics
3
Real-time tracking
3
Competitor analysis
3
Role-based user permissions & privileges
8
Mobile access
7