Figma is the best tool for design
Updated June 03, 2024

Figma is the best tool for design

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Figma Organization

Overall Satisfaction with Figma

We use Figma for designing and discussing design cases. Usually, designers create a project on Figma and present that to the team. Afterwards the team reviews the proposal by commenting on Figma. It is quite convenient because nowadays we don't see each other daily. With Figma we can understand each other very well since it is possible to comment on anywhere of the file.

Pros

  • Keep record of discussions/decisions - we could make use of the discussions and easily understand what others have talked about, then no need for repeated questions
  • Collaborate remotely - it is very important that Figma breaks the physical barrier for communication

Cons

  • I hope there will be an Mac app - I'm basically an app heavy user. I think it is always better to have an app (not a webview one)
  • Comments
  • Interactive mockup
  • It speeds up the discussions in the team, which we don't need to gather in a room for a decision
  • It keeps records - we can make changes freely but easily to roll back if needed
I think they serve different purposes. For Miro, we usually use that for workshops and brainstormings. There are some templates we can make use of.
For Jamboard, it is quite lightweighted so we use that for quick brainstorming or retro.
Figma is the only option for talking about design and product. I think there is no replacement for that.

Do you think Figma delivers good value for the price?

Not sure

Are you happy with Figma's feature set?

Yes

Did Figma live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Figma go as expected?

Yes

Would you buy Figma again?

Yes

As what I shared before, I feel Figma is doing pretty well for collaborating with multiple users (a team) to make design decisions and discussions.
Meanwhile, we tried Figma for a retrospective, which I feel that is too lightweighted job for Figma. In this case, Figma seems too complicated for the team.

Using Figma

1000 - Figma is mainly used by designers who create design proposals for given business topics in my org. After that, stakeholders (such as engineers, product managers) are involved for discussions for the proposals and the final decisions. Finally, managers use Figma to review the discussions and the design prototypes based on the notes.
I'm not aware of the support
  • Creating design prototypes
  • Collaborating with all roles to make design decisions
  • Brainstorming on product/design topics
  • Using the tool for restrospectives
  • Using the tool for user research
  • Drawing project architecture diagrams for tech
Figma is a pretty cool tool in many areas. My team almost uses it on daily basis, such as, brainstorming on product/design topics, discussing prototypes created by designers. We even use it for retrospectives, which is super convenient and naturally keeps records of what the team discusses every month. Furthermore, I do see the potential of the product - currently we mainly use it for design topics, but it seems it is also a good fit for tech diagrams, which we probably will explore further in the future.

Evaluating Figma and Competitors

Not Sure
  • Scalability
  • Integration with Other Systems
  • Ease of Use

Figma Support

I was not involved in the topic
ProsCons
Quick Resolution
Knowledgeable team
Kept well informed
Immediate help available
Support cares about my success
Poor followup
Problems left unsolved
Escalation required
Need to explain problems multiple times
Slow Initial Response

Comments

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