So simple and what you need for a digital asset management solution
Updated October 18, 2021

So simple and what you need for a digital asset management solution

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Filecamp

Filecamp has been extremely effective in cataloging our vast library of images and other marketing assets into a single place and has saved us a ton of money and time. Extremely easy to get up and running, and use, especially for a non-technical person. Very flexible, and a rich set of functionality. Pricing model is very reasonable. Great experience for the end user, with intuitive functionality, easy to follow navigation, and user friendly interface. We'd highly recommend this product.

Pros

  • Customization and branding.
  • Easy to use.
  • The features you need – not more.
  • Our team loves it.
  • Unlimited users.
  • A good price.

Cons

  • We are missing an InDesign plugin.
  • Would be nice if you could give access to a folder but not to a subfolder or even a specific file within it. No other platform does this properly so this would really set Filecamp apart in my opinion.
  • Custom thumbnails too complicated to create.
  • Filecamp have saved us tons of time.
  • No more time spent with media requests. We now have a Filecamp self-service platform where our customers can login and download the files they need.
  • The system has been stable, easy to use and highly customizable.
Unlimited users and ease of use! I like that Filecamp is our one-stop-shop for all our digital assets. It's so easy that we never have to explain our users or clients how it works. We're OS X users and everything seems really familiar which helps.

Everyone who has interacted with it (team members, clients, and external press contacts) have been very happy with their experience.

Do you think Filecamp delivers good value for the price?

Yes

Are you happy with Filecamp's feature set?

Yes

Did Filecamp live up to sales and marketing promises?

Yes

Did implementation of Filecamp go as expected?

Yes

Would you buy Filecamp again?

Yes

Filecamp lets you share assets with your team or external stakeholders. I was the admin (in my previous position) for a Filecamp install for +300 users. The assets can be available to all or you can share them with granular permissions. You can store images, videos, documents and other types of files.

There's nothing I actually dislike... perhaps I'd like better reporting tools. But it's no biggie.

Filecamp Support

The support and customer service staff are absolutely wonderful! The continuous improvements to the platform almost every month show their continued commitment to evolving the platform.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
Yes - It was addressed and acknowledged immediately and fixed within a few weeks.

Comments

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