Canto Reviews

Canto can definitely help a company efficiently store and find their assets, especially if they have a lot of them (files in the thousands). The ability to visually see and search for a file in seconds is why our company signed up. Their support staff has also been nothing short of amazing. I will say, though, if you're looking for an easy way to share assets outside of your organization without too much hassle, Canto can be a bit clunky sometimes.

I am a big fan of Canto. It is easy to set up and use from day one. The user interface is well designed and intuitive. For us it has saved time and money by reducing workflows plus it gives me a a perfect umbrella view of what assets we are using as a company in order ensure that our brand messaging is aligned.

The team is very responsive for any queries we have had. Having a dedicated account manager really helps.

Canto is excellent for companies who have a lot of events and need an easy way to tag important individuals across multiple photos. I would suggest the software to anyone who is looking for a clean and easy way to group, share and tag photos across an organization or department.

I've had to reach out to support only the one time, but they were friendly, kind, knowledgeable, and helpful. They were able to address my issue and solve my problem on one phone call, and set up a way to ensure the issue would not happen again. Honestly, their support is one of the main reasons I would suggest this platform.

CANTO is one of the DAMs with the best value for money, it has all the features to start a digital transition for medium/large companies especially for those with a low/medium digital maturity.

Very good, responsive and effective. The customer support team supported us in a very extensive training plan that covered the entire population using the tool as an administrator, contributor or user. In addition, the customer support team supported us in the evaluation and implementation of new requests coming from daily use.

I would highly recommend Canto to a colleague. Canto has made organizing, searching and storing photos extremely easier than what our department was previous using.

Any company that uses digital assets like photos would benefit from Canto. The ability to house thousands upon thousands of photos from hundreds of different users while retaining image quality and being extremely easy to navigate makes it one of the best tools I've come across.

If you need to share large files across a variety of platforms, Canto is an excellent solution. Anyone in media, social media, marketing, or advertising will really appreciate its simplicity. The search function is very powerful and useful.

It's great for providing easy access to digital assets to coworkers and partners for use in social media, POS design, swag, design, etc.

It's great for a larger company that has assets needing to be used across multiple departments. It may not be as useful for smaller companies or a personal business.

Canto DAM can be used really well for situations where multiple asset types should be gathered and shared in multiple ways and with different audiences. The way folders are handled during mass upload can be a difficult situation (folder/album structures can be hard to arrange properly) Support is really fast. Extensive Knowledge Portal available.

When we have a large client that likes their images to be kept from the public eye, we can create a private portal with logins for their members and allow only them access to the images. We can also brand the portal and give it a separate URL so they have a more personalized experience from us.

I would not recommend Canto as "in-process" file storage for art files, simply due to the handling of the folder structures.

I have only contacted Canto support a handful of times but I had a great experience each time. They responded very quickly and solved my problems with ease, as well as being very courteous.
Update 2/25/21: I had to contact Canto support about three times for a recent project. I was updating two different Canto portals for our team. We wanted to update the urls so I submitted a help ticket to support. Within one day both of our portals had updated urls, which made our brand manager very happy! On the same project, I was having issues with connecting a few folders and albums to the two portals. I contacted support again and voila, within a few hours my updates had taken effect. During the same week, late on a Friday afternoon, I accidentally deleted several files and was in quite a panic! I contacted support again and within the hour they had restored everything for me. I was so excited since I was not an admin on the account and everyone had signed out for the weekend. I can't say enough about Canto support! Thank you!

Canto is very well suited for visual items such as photos, logos, and social media assets, plus PDF files such as catalogs, sell sheets, price lists, and branding guidelines. It is easier and faster to use than Adobe Bridge or Finder to sort through those kinds of assets. It is also well suited for sharing visual assets in a quick and easy manner.

Canto support has always been extremely helpful and personable. They solve all of our issues in a timely manner, and are always available to provide support, answer questions, and generally just be a friendly contact for us. They also frequently check in with us to make sure we are happy with their product, as well as alert us to any new updates.

If you are looking to host a repository of visual assets, this is your place. If you're creating a repository for discovery, this is your place. If you're trying to make a place where you can find assets quickly and easily, this is great for you.

However, if you're looking to create an educational portal, this may not be the right environment. Leaving notes and comments on Canto is a little hard to do, and they are not easy to find when looking at an asset.

The Canto team is very helpful, they usually respond to any questions within a day. And they're always responding with helpful, personal, human answers. It feels like they care about our partnership, and want us to use their product to its best abilities. They provided us with a month-long onboarding period where they helped us build out the repository.

Canto is very well suited for large organizations that need to share many types of files quickly and efficiently. The software still feels newer in some aspects but they are doing a great job of listening to feedback and adding features often. I would say it is a great asset manager for the price.

Our account manager and the Canto IT team are usually very responsive and open to our suggestions. We have yet to have an issue that the team at Canto has been unable to solve or are in the process of solving. They have also begun hosting virtual events with clients in similar industries which allows us to share best practices with each other.

Canto is valuable for organizing content as we utilize it across social programs, our website, and print. With so many projects happening at one time, it is nice to have a central location for all of our videos and imagery. Canto is perfect for any social media, advertising, or marketing team.

Any time I have a question, they are quick to respond within 24 hours. We have had a few instances where we needed to add new administrators or new consumers, and they were quick to respond with new login information and ensure they had access to what they needed.

Canto is well suited for managing marketing assets for franchisors, as it allows for quick and easy sharing of assets, with uploads to the system appearing for user almost instantaneously. User management can actually be handled by a single admin as well, since it is possible to set up self-registration on the system, which can have different rules placed on it to ensure that the user gets access to specific portals in the platform.

Our account representative is both easy to contact, and incredibly responsive. She is always available if we have any questions or requests, to which she quickly addresses. If every representative is like her, then it makes complete sense why we cannot imagine using any other way to use our marketing assets.

Canto, when built by the user effectively, makes organizing and sharing content simple and easy, especially when dealing with less tech-savvy end-consumers. It allows the user to be organized and find/share content quickly and effectively without complex download requirements. It is also successful at presenting a professional appearance to others. An organization that utilizes a tool like this makes managing a robust library simple.

Our representative is always reaching out and has been available to us with insights, training, and support consistently!

I recommend using Canto in scenarios for managing large quantities of photographs, with different teams collaborating with each other.

Very good and responsive.

Canto is a great visual tool when out laying all of your assets across one space, what it lacks in looks it makes up for in practical functionality. We do not use it for working files - only for final assets as it does not visually work well with PSD and After Effect files.

We rarely use the support feature as our need for Canto as a basic digital asset manager does not warrant its more advance features. They're regularly sending feature update emails which are more than welcome.

We still have a long way to go in uploading and tagging more photos. The work we have done so far has eliminated the need to have staff search for pictures needed by other departments. With many people working remotely during the pandemic, we could not have functioned nearly as well without access to our Digital Assets online.

Training was easy and understandable. Support, when needed, has been timely and any issues (though there haven't been many) have been resolved.

For a medium-sized organization where only a one to three departments use Canto to store their assets, Canto is likely well suited. It enables the organization and sharing of assets efficiently and simply. The second item I would check is whether the organization intends to rely heavily on a workflow that includes task assignment. If so, Canto may not meet your needs. For any organization that is not overly complex (fewer than 1,000 employees) and that does not intend to manage tasks in Canto, I highly recommend this product.

Support during the selection process was top notch. I cannot vouch for the account team because we have not begun our quarterly review cycle. We are still in implementation. The implementation team could be stronger, in my opinion. The process is very canned and templated. I did not find that the implementation team took the time to really get to know the client's individual use cases well. They are great for answering questions and providing feedback. But, this is not the type of implementation service that includes project management. If you want to avoid having this project drag on, my advice would be to assign someone as a project manager who can keep resources on track. Some clients implement over many months or even years, bit by bit. For us, this was not an option. We wanted to be up and running with 5TB of data, portals, and a review workflow within 90 days. A project manager is indispensable for this scenario and Canto is not it.

Before Canto we used Drive as a repository, which already means a huge evolution, but the intelligence of the platform helps a lot in our productivity. It's easy to find what you need and choose the best way to have the right file. The security of the platform seems to me well adjusted as well.

Whenever we need the support of the Canto team we receive it impeccably.

The training was a great differential for us to be on board the platform in a functional way. I'm not a platform administrator, just a regular user, but I imagine that the access as an administrator will be the same.

Canto is great if you have a large amount of content that you want to keep organized, along with the pertinent data that goes with it. If you're looking for simple photo storage, it's a bit more complex than that and would be more than you need, but it's perfect if you have lots of moving parts!

The customer support has been wonderful. They've worked with us on figuring out what type and size plan we needed to best suit our business, and I've never dealt with any major bugs or issues. We recently did our renewal and I was pleased that the team member we worked with really took the time to get to know us and how we use the product!

Canto is well suited for a company that has a bulk amount of content that needs to be easily stored in one place. For example, our company uploads mass amount of videos each day and this helps make that process easier. It might not be as appropriate for a company where content management is un-needed. Overall it is helpful as a group organization hub.

I have not directly dealt with Canto support, but I do receive email updates regarding the platform very consistently.