Fin is helping us save time
June 27, 2025

Fin is helping us save time

Jana Šimon | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Fin by Intercom

We're using Fin by Intercom to help us with help requests from our users. Fin takes into account the content of our articles and then answers user requests. Fin serves as a first line of "defense" - if customers are unsure or unsatisfied with their answer, they can always contact our Support team directly.

Pros

  • Resolving customer issues
  • Providing detailed enough information - their answers are relevant, as Fin is feeding on our help content
  • Decreasing the time needed for resolving customer issues
  • Setting up workflows to increase the automation in support processes
  • CX Analytics - we can see customer satisfaction scores on different topic

Cons

  • Additional improvements in content and context recognition
  • To be more "chatbot-lik" - now it is super structured with workflows, so users don't have as much freedom in interaction with it
  • It could be great if we could ask Fin questions on prominent themes in Support conversations and get detailed answers
  • Reduced response time
  • Time savings for the team
  • Good customer satisfaction scores
Super easy to use it, nothing else to add.
I'm not sure at this moment how we are integratin Fin with other tools.

Do you think Fin by Intercom delivers good value for the price?

Yes

Are you happy with Fin by Intercom's feature set?

Yes

Did Fin by Intercom live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Fin by Intercom go as expected?

I wasn't involved with the implementation phase

Would you buy Fin by Intercom again?

Yes

Setting up workflows works terrifically - you can automate handling Support requests. As we feed Fin by Intercom with our help center articles, Fin by Intercom answers our basic Support requests, and then, if needed, for more complex topics, customers can choose to talk with our team directly. We noticed that feeding our help center articles to Fin works great, as answers are mostly totally correct.

Comments

More Reviews of Fin by Intercom

  1. Home
  2. AI Chatbot Software
  3. Fin by Intercom Reviews
  4. User Review of Fin by Intercom