Fin by Intercom - A must addition to your Customer Service team
October 08, 2025

Fin by Intercom - A must addition to your Customer Service team

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Fin by Intercom

Pros

  • Provide answers to Billing queries
  • Provide resolutions to most common requests
  • Ticket triaging

Cons

  • Better sourcing. Making sure that it checks previous cases in more details
  • Better human behavior when it comes to communication and providing information
  • Better Score Analysis. The current CX Score feature is pretty basic
  • Customers now receive instant answers to common questions, which has directly improved CSAT scores and reduced frustration from waiting times.
  • Fin deflects a meaningful percentage of tickets that would otherwise require agent intervention.
  • The efficiency gains have helped us handle growth in customer volume without needing to scale headcount at the same rate.

Do you think Fin by Intercom delivers good value for the price?

Yes

Are you happy with Fin by Intercom's feature set?

Yes

Did Fin by Intercom live up to sales and marketing promises?

Yes

Did implementation of Fin by Intercom go as expected?

Yes

Would you buy Fin by Intercom again?

Yes

We are at 45 % resolution rate which provides us with the opportunity to dedicate time to our techs for upskilling or focus on the most complicated issues.

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