Fin by Intercom helps us saving time
December 31, 2025

Fin by Intercom helps us saving time

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Fin by Intercom

We use Fin by Intercom to handle basic questions from our users. Automation helps us to reduce the wait time for users.

Pros

  • Answers basic questions
  • Creates suggestions
  • Reduces wait time

Cons

  • It is not possible to customize workflows
  • Sometimes Fin by Intercom gives false information in my opinion
  • Reduced response time
  • Reduced resolution time
It is great to use for basic needs but needs improvement on being more customizable.

Do you think Fin by Intercom delivers good value for the price?

Yes

Are you happy with Fin by Intercom's feature set?

Yes

Did Fin by Intercom live up to sales and marketing promises?

Yes

Did implementation of Fin by Intercom go as expected?

No

Would you buy Fin by Intercom again?

Yes

It is well-suited to handle basic queries and is less appropriate when users ask detailed technical questions.

Comments

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